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An empirical analysis of e‐service implementation: antecedents and the resulting value creation
16 references·0 citing·50 second hop
An empirical analysis of e‐service implementation: antecedents and the resulting value creation (2008)An empirical analysis of e‐service implem…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 (2003)Shaping Agility through Digit…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Value creation in E‐business (2001)Value creation in E‐businessTechnology Readiness Index (Tri) (2000)Technology Readiness Index (T…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…ORGANIZATIONAL CHANGE AND DEVELOPMENT (1999)ORGANIZATIONAL CHANGE AND DEV…Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs1 (1999)Information Technology Adopti…Information technology as competitive advantage: the role of human, business, and technology resources (1997)Information technology as com…Hypercompetition: Managing the Dynamics of Strategic Maneuvering (1996)Hypercompetition: Managing th…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Theory of the Growth of the Firm (1995)The Theory of the Growth of t…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)ORGANIZATIONAL INNOVATION: A …Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Upper Echelons: The Organizat…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Business Model Innovation: Opportunities and Barriers (2009)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)Organizational Strategy, Structure, and Process (1978)The Structuring of Organizations (1989)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Corporate Social and Financial Performance: A Meta-Analysis (2003)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Diffusion of Innovations 1 (2019)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)An Updated and Streamlined Technology Readiness Index (2014)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? 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(1979)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: Antecedents and Consequences (1993)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)American Economic Review (2019)The Strength of Weak Ties (1973)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Digital Business Strategy: Toward a Next Generation of Insights (2013)Digital transformation: A multidisciplinary reflection and research agenda (2019)Understanding digital transformation: A review and a research agenda (2019)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Dynamic capabilities and strategic management (1997)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1995The Theory of the Growth of the Firm13,774 cited
  • 1984Upper Echelons: The Organization as a Reflection of Its Top Managers10,217 cited
  • 1991ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS.6,520 cited
  • 2001Value creation in E‐business5,565 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1999Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs13,697 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2003Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms13,235 cited
  • 1999ORGANIZATIONAL CHANGE AND DEVELOPMENT2,825 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1997Information technology as competitive advantage: the role of human, business, and technology resources2,087 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1996Hypercompetition: Managing the Dynamics of Strategic Maneuvering

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1,628 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
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