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Customer-to-noncustomer interactions: Extending the ‘social’ dimension of the store environment
16 references·2 citing·36 second hop
Customer-to-noncustomer interactions: Extending the ‘social’ dimension of the store environment (2011)Customer-to-noncustomer interactions: Ext…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Applied choice analysis a primer (2005)Applied choice analysis a pri…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Stated choice methods analysis and applications (2000)Stated choice methods analysi…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)The role of perceived risk in…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Discrete choice analysis: Theory and application to travel demand (1988)Discrete choice analysis: The…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Discrete Choice Analysis: The…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …Conditional logit analysis of qualitative choice behavior (1972)Conditional logit analysis of…The festival customer experience: a conceptual framework (2022)The festival customer experie…Similarity over difference: How congruency in customer characteristics drives service experiences (2019)Similarity over difference: H…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)Macroeconomics and Reality (1980)Discrete Choice Methods with Simulation (2001)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)How the built environment affects physical activity (2002)UrbanSim: Modeling Urban Development for Land Use, Transportation, and Environmental Planning (2002)Examining the Impacts of Residential Self‐Selection on Travel Behaviour: A Focus on Empirical Findings (2009)Experience-weighted Attraction Learning in Normal Form Games (1999)Statistical Methods for the Analysis of Discrete Choice Experiments: A Report of the ISPOR Conjoint Analysis Good Research Practices Task Force (2016)Conducting Discrete Choice Experiments to Inform Healthcare Decision Making (2008)Conjoint Analysis Applications in Health—a Checklist: A Report of the ISPOR Good Research Practices for Conjoint Analysis Task Force (2011)Constructing Experimental Designs for Discrete-Choice Experiments: Report of the ISPOR Conjoint Analysis Experimental Design Good Research Practices Task Force (2013)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1972Conditional logit analysis of qualitative choice behavior14,281 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1987Discrete Choice Analysis: Theory and Application to Travel Demand.5,542 cited
  • 2000Stated choice methods analysis and applications4,596 cited
  • 1988Discrete choice analysis: Theory and application to travel demand3,257 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2005Applied choice analysis a primer2,611 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2000Atmospheric Effects on Shopping Behavior

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1,921 cited
  • 1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
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    • 2019Similarity over difference: How congruency in customer characteristics drives service experiences26 cited
    • 2022The festival customer experience: a conceptual framework15 cited