SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis
16 references·16 citing·36 second hopsampled
Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis (2006)Salesperson Adaptive Selling Behavior and…Methods of Meta-Analysis: Correcting Error and Bias in Research Findings (2015)Methods of Meta-Analysis: Cor…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance (1998)Some Possible Antecedents and…THEORY TESTING: COMBINING PSYCHOMETRIC META‐ANALYSIS AND STRUCTURAL EQUATIONS MODELING (1995)THEORY TESTING: COMBINING PSY…The Handbook of Research Synthesis. (1995)The Handbook of Research Synt…Gender differences in personality: A meta-analysis. (1994)Gender differences in persona…The problem of equivalent models in applications of covariance structure analysis. (1993)The problem of equivalent mod…Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects (1993)Antecedents and Consequences …Methods of Meta-Analysis: Correcting Error and Bias in Research Findings. (1991)Methods of Meta-Analysis: Cor…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Statistical Methods for Meta-Analysis (1988)Statistical Methods for Meta-…Statistical Methods for Meta-Analysis. (1986)Statistical Methods for Meta-…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler (2017)Social media use in B2b sales…Meta-analysis: integrating accumulated knowledge (2017)Meta-analysis: integrating ac…Success Factors for Service Innovation: A Meta‐Analysis (2015)Success Factors for Service I…Transitioning from product to service-led growth in manufacturing firms: Emergent challenges in selecting and managing the industrial sales force (2013)Transitioning from product to…Marketing research using single-item indicators in structural equation models (2013)Marketing research using sing…What Drives Key Informant Accuracy? (2012)What Drives Key Informant Acc…Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? (2012)Principles and Principals: Do…How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation (2012)How and When Does Customer Or…When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters (2011)When Should the Customer Real…When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation (2010)When does salespeople’s custo…Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge (2009)Implementing the Marketing Co…Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support (2009)Examining the Mechanisms Link…Examining the Impact of Servant Leadership on Salesperson’s Turnover Intention (2009)Examining the Impact of Serva…Examining the Impact of Servant Leadership on Sales Force Performance (2009)Examining the Impact of Serva…Antecedents and consequences of adaptive selling confidence and behavior: a dyadic analysis of salespeople and their customers (2009)Antecedents and consequences …Service Recovery Paradox: A Meta-Analysis (2007)Service Recovery Paradox: A M…Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Well-being : the foundations of hedonic psychology (1999)The gender similarities hypothesis. (2005)Gender Differences in Preferences (2009)Mind, Self, and Society (2015)A Path Goal Theory of Leader Effectiveness (1971)Markets, Bureaucracies, and Clans (1980)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction (1996)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Industrial and Organizational Psychology. (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)A basic introduction to fixed-effect and random-effects models for meta-analysis (2010)Conducting Meta-Analyses in R with the metafor Package (2010)Meta-analysis in clinical trials (1986)Meta-analysis of Observational Studies in Epidemiology A Proposal for Reporting (2000)Learning Orientation, Working Smart, and Effective Selling (1994)Transformational and Transactional Leadership and Salesperson Performance (2001)The Essential Guide to Effect Sizes (2010)Trim and Fill: A Simple Funnel‐Plot–Based Method of Testing and Adjusting for Publication Bias in Meta‐Analysis (2000)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Methods for the thematic synthesis of qualitative research in systematic reviews (2008)A meta-analytic test of intergroup contact theory. (2006)The Impact of Enhancing Students’ Social and Emotional Learning: A Meta-Analysis of School-Based Universal Interventions (2011)Socioeconomic Status and Academic Achievement: A Meta-Analytic Review of Research (2005)Emotion-regulation strategies across psychopathology: A meta-analytic review (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Statistical Methods for Meta-Analysis10,330 cited
  • 2015Methods of Meta-Analysis: Correcting Error and Bias in Research Findings5,540 cited
  • 1986Statistical Methods for Meta-Analysis.4,785 cited
  • 1995The Handbook of Research Synthesis.3,643 cited
  • 1991Methods of Meta-Analysis: Correcting Error and Bias in Research Findings.2,327 cited
  • 1994Gender differences in personality: A meta-analysis.2,232 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 1993Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects1,066 cited
  • 1995THEORY TESTING: COMBINING PSYCHOMETRIC META‐ANALYSIS AND STRUCTURAL EQUATIONS MODELING926 cited
  • 1993The problem of equivalent models in applications of covariance structure analysis.909 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 1998Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance869 cited
  • Cited by

    • 2011When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters531 cited
    • 2009Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge406 cited
    • 2012How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation401 cited
    • 2012Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?340 cited
    • 2007Service Recovery Paradox: A Meta-Analysis330 cited
    • 2009Antecedents and consequences of adaptive selling confidence and behavior: a dyadic analysis of salespeople and their customers303 cited
    • 2013Marketing research using single-item indicators in structural equation models279 cited
    • 2012What Drives Key Informant Accuracy?275 cited
    • 2015Success Factors for Service Innovation: A Meta‐Analysis273 cited
    • 2017Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler255 cited
    • 2010When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation251 cited
    • 2009Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support234 cited
    • 2009Examining the Impact of Servant Leadership on Salesperson’s Turnover Intention232 cited
    • 2017Meta-analysis: integrating accumulated knowledge227 cited
    • 2013Transitioning from product to service-led growth in manufacturing firms: Emergent challenges in selecting and managing the industrial sales force218 cited
    • 2009Examining the Impact of Servant Leadership on Sales Force Performance218 cited