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New modes of service delivery in the public sector – Commercialising government services
6 references·16 citing·43 second hop
New modes of service delivery in the public sector – Commercialising government services (2000)New modes of service delivery in the publ…Public Sector Management in Australia: New Challenges, New Directions (1999)Public Sector Management in A…Public Management: The New Zealand Model (1998)Public Management: The New Ze…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Public sector management in Australia (1992)Public sector management in A…CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES (1992)CHANGE IN THE MANAGEMENT OF P…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Intellectual capital, calculability and qualculation (2015)Intellectual capital, calcula…New Business Models for Public-Sector Innovation: Successful Technological Innovation for Government (2012)New Business Models for Publi…The effect of customer orientation on frontline employees job outcomes in a new public management context (2010)The effect of customer orient…ISO 9001:2000 implementation in the public sector (2010)ISO 9001:2000 implementation …We’re Not all Happy Yet: Attitudes to Work, Leadership, and High Performance Work Practices among Managers in the Public Sector (2009)We’re Not all Happy Yet: Atti…Performance measurement and accountability in an Australian fire service (2009)Performance measurement and a…The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services (2008)The Role of Line Managers as …The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context (2008)The Effect of Management Comm…What determines the size of the HR function? A cross-national analysis (2006)What determines the size of t…ISO 9000 in the public sector: a successful case from Australia (2006)ISO 9000 in the public sector…Human resource management and performance: A neural network analysis (2006)Human resource management and…Brother Secret, Sister Silence: Sibling Conspiracies Against Managerial Integrity (2006)Brother Secret, Sister Silenc…Towards quality e‐service in the public sector: (2005)Towards quality e‐service in …Public sector reform, global trends vs. local needs: the case of a state rental organisation in Fiji (2005)Public sector reform, global …Reframing privatisation: Deconstructing the myth of efficiency (2004)Reframing privatisation: Deco…Bureaucracy or Post-Bureaucracy? 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this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 1998Public Management: The New Zealand Model1,029 cited
  • 1992CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES361 cited
  • 1992Public sector management in Australia145 cited
  • 1999Public Sector Management in Australia: New Challenges, New Directions103 cited

Cited by

  • 2008The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context157 cited
  • 2005Towards quality e‐service in the public sector:109 cited
  • 2006What determines the size of the HR function? A cross-national analysis92 cited
  • 2012New Business Models for Public-Sector Innovation: Successful Technological Innovation for Government75 cited
  • 2006Human resource management and performance: A neural network analysis74 cited
  • 2004Reframing privatisation: Deconstructing the myth of efficiency72 cited
  • 2010ISO 9001:2000 implementation in the public sector53 cited
  • 2009Performance measurement and accountability in an Australian fire service51 cited
  • 2008

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

The Role of Line Managers as Human Resource Agents in Fostering Organizational Change in Public Services
48 cited
  • 2006Brother Secret, Sister Silence: Sibling Conspiracies Against Managerial Integrity45 cited
  • 2015Intellectual capital, calculability and qualculation44 cited
  • 2006ISO 9000 in the public sector: a successful case from Australia44 cited
  • 2005Public sector reform, global trends vs. local needs: the case of a state rental organisation in Fiji41 cited
  • 2010The effect of customer orientation on frontline employees job outcomes in a new public management context39 cited
  • 2009We’re Not all Happy Yet: Attitudes to Work, Leadership, and High Performance Work Practices among Managers in the Public Sector27 cited
  • 2004Bureaucracy or Post-Bureaucracy? Public Sector Organisations in a Changing Context27 cited