Daily work stress, mood and interpersonal job performance: A mediational model

Abstract

A model suggesting that daily work stress influences daily job performance through its influcnce on mood was developed and tested. Seventy-one subjects (physicians, nurses and technologists) from three outpatient cancer clinics completed questionnaires measuring objective and subjective stressors, mood and interpersonal job performance at the end of each workday. Empirical support for the model was obtained and cross-validated using path analysis. As predicted, lagged effects on next day's job performance were much weaker. Job-related variables (namely, job experience, job satisfaction, role ambiguity and informational social support) moderated the stress-mood and stress-performance relationships.

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