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The Role of Interpersonal Liking in Building Trust in Long-Term Channel Relationships · Study

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The Role of Interpersonal Liking in Building Trust in Long-Term Channel Relationships

Carolyn Y. Nicholson, Larry D. Compeau, Rajesh Sethi

2001-01-01articleJournal of the Academy of Marketing Science498 citationsclosed

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Quality and Supply Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

1994The Commitment-Trust Theory of Relationship Marketing

1995An Integrative Model Of Organizational Trust

1977Estimating Nonresponse Bias in Mail Surveys

1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.

1985The economic institutions of capitalism firms, markets, relational contracting

1982Mail and Telephone Surveys: The Total Design Method.

1997An Examination of the Nature of Trust in Buyer-Seller Relationships

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2018The role of live streaming in building consumer trust and engagement with social commerce sellers

2010A Cross-cultural Study: Effect of Robot Appearance and Task

2013Knowledge sharing in information systems development projects: Explicating the role of dependence and trust

2007Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational Systems

2007Online stickiness: its antecedents and effect on purchasing intention

2004The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider

2008The Impact of Value Congruence on Consumer-Service Brand Relationships

2006Trust transference in brick and click retailers: An investigation of the before-online-visit phase

Details

Year2001

Typearticle

VenueJournal of the Academy of Marketing Science

Languageen

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Identifiers

doi10.1177/0092070301291001

openalex_workW2061003166

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