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Realizing Customer Retention Potentials by Electronic Banking
1 references·4 citing·22 second hop
Realizing Customer Retention Potentials by Electronic Banking (1998)Realizing Customer Retention Potentials b…Zero-Migration: Dienstleister im Sog der Qualitätsrevolution (2003)Zero-Migration: Dienstleister…Customer’s Perception about Banks Technology for Innovative Delivery Channels of Public Sector Banks (PSBs) of India (2015)Customer’s Perception about B…The influence of e-word-of-mouth on travel decision-making: consumer profiles (2013)The influence of e-word-of-mo…Applying an automatic approach for showing up the hidden themes in financial marketing research (1961–2010) (2012)Applying an automatic approac…Say hello, wave goodbye: missed opportunities for electronic relationship marketing within the financial services sector? (2002)Say hello, wave goodbye: miss…Co-word analysis as a tool for describing the network of interactions between basic and technological research: The case of polymer chemsitry (1991)An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field (2010)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Big Data, Accounting and International Development: Trends and challenges (2022)Designing qualitative research (1989)Focus Groups: A Practical Guide for Applied Research (1989)Qualitative research and case study applications in education (1998)A conceptualisation of a customer‐bank bond in the context of the twenty‐first century UK retail banking industry (2005)Understanding challenges of qualitative research: rhetorical issues and reality traps (2012)Understanding the role of social media in bank marketing (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity (2017)The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness (2021)Paradoxical effects of tourism ethnocentrism on domestic tourism: The moderating effect of pandemic anxiety travel (2024)Customer satisfaction in business‐to‐business marketing: the case of retail organizations and their suppliers (1999)Kundenbindung als Element moderner Wettbewerbsstrategien (1999)Understanding industrial distributors' expectations of benefits from relationships with suppliers (2004)
this work references cited by second hop

References

  • 2003Zero-Migration: Dienstleister im Sog der Qualitätsrevolution94 cited

Cited by

  • 2013The influence of e-word-of-mouth on travel decision-making: consumer profiles172 cited
  • 2002Say hello, wave goodbye: missed opportunities for electronic relationship marketing within the financial services sector?37 cited
  • 2012Applying an automatic approach for showing up the hidden themes in financial marketing research (1961–2010)18 cited
  • 2015Customer’s Perception about Banks Technology for Innovative Delivery Channels of Public Sector Banks (PSBs) of India8 cited

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