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Zero-Migration: Dienstleister im Sog der Qualitätsrevolution · Study

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ChapterZero-Migration: Dienstleister im Sog der Qualitätsrevolution

Frederick F. Reichheld2003

Chapter2003

Zero-Migration: Dienstleister im Sog der Qualitätsrevolution

Frederick F. Reichheld · Earl W. Sasser

94 citations·0/0 files stored·Gabler Verlag eBooks

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Service and Product Innovation Customer Service Quality and Loyalty Outsourcing and Supply Chain Management

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1999Customer satisfaction in business‐to‐business marketing: the case of retail organizations and their suppliers 1999Kundenbindung als Element moderner Wettbewerbsstrategien 2004Understanding industrial distributors' expectations of benefits from relationships with suppliers 2006Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration 2001Kundenprofitabilitätsrechnung in Dienstleistungsgeschäften — Konzeption und Umsetzung am Beispiel des Car Rental Business 1998Realizing Customer Retention Potentials by Electronic Banking 2006Konzepte zur Messung des ökonomischen Kundenwerts 1998Kundenbindung durch Services

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Year2003

Typechapter

Published2003-01-01

VenueGabler Verlag eBooks

Languagede

Citations94

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-322-99464-6_6

openalex_workW2495595452

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