SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Context-general and Context-specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites
16 references·11 citing·34 second hop
Context-general and Context-specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites (2010)Context-general and Context-specific Dete…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…Testing Structural Equation Models. (1995)Testing Structural Equation M…Testing Structural Equation Models. (1994)Testing Structural Equation M…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Beyond boredom and anxiety (1975)Beyond boredom and anxietyThe role of social media content on value co-creation in the food sector: a strategic relationship perspective (2023)The role of social media cont…The effect of e-service quality and after-sales e-service quality on e-satisfaction (2021)The effect of e-service quali…Social Commerce and the Hedonic Utilitarian Nexus (2021)Social Commerce and the Hedon…Flow in computer‐mediated environments: A systematic literature review (2021)Flow in computer‐mediated env…Effects of network externalities on user loyalty to online B2B platforms: an empirical study (2019)Effects of network externalit…The effect of relationship and transactional characteristics on customer retention in emerging online markets (2018)The effect of relationship an…Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach (2017)Modelling continuance intenti…The effects of service quality on internet service provider customers’ behaviour (2016)The effects of service qualit…Social Media and Value Creation: The Role of Interaction Satisfaction and Interaction Immersion (2016)Social Media and Value Creati…An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores (2016)An Integrative Approach To Un…Re‐examining and empirically validating the End User Computing Satisfaction models for satisfaction measurement in the internet banking context (2013)Re‐examining and empirically …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables. (1991)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating the use of exploratory factor analysis in psychological research. (1999)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Understanding Attitudes and Predicting Social Behavior (1980)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2010Satisfaction: a behavioral perspective on the consumer

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

6,042 cited
  • 1975Beyond boredom and anxiety5,708 cited
  • Cited by

    • 2016Social Media and Value Creation: The Role of Interaction Satisfaction and Interaction Immersion199 cited
    • 2017Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach67 cited
    • 2016An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores52 cited
    • 2018The effect of relationship and transactional characteristics on customer retention in emerging online markets48 cited
    • 2016The effects of service quality on internet service provider customers’ behaviour42 cited
    • 2021Flow in computer‐mediated environments: A systematic literature review41 cited
    • 2019Effects of network externalities on user loyalty to online B2B platforms: an empirical study40 cited
    • 2021The effect of e-service quality and after-sales e-service quality on e-satisfaction29 cited
    • 2013Re‐examining and empirically validating the End User Computing Satisfaction models for satisfaction measurement in the internet banking context24 cited
    • 2023The role of social media content on value co-creation in the food sector: a strategic relationship perspective11 cited
    • 2021Social Commerce and the Hedonic Utilitarian Nexus10 cited