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How intangibility affects perceived risk: the moderating role of knowledge and involvement
16 references·16 citing·45 second hopsampled
How intangibility affects perceived risk: the moderating role of knowledge and involvement (2003)How intangibility affects perceived risk:…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Structural Equation Modeling with EQS and EQS/Windows (1995)Structural Equation Modeling …A Model of Perceived Risk and Intended Risk-Handling Activity (1994)A Model of Perceived Risk and…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Perceived Risk: Further Considerations for the Marketing Discipline (1993)Perceived Risk: Further Consi…The consequences of modernity (1990)The consequences of modernityThe Role of Involvement in Attention and Comprehension Processes (1988)The Role of Involvement in At…The Role of Imagery in Information Processing: Review and Extensions (1987)The Role of Imagery in Inform…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Measuring Consumer Involvement Profiles (1985)Measuring Consumer Involvemen…Estimating the nonlinear and interactive effects of latent variables. (1984)Estimating the nonlinear and …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis (1980)Effects of Prior Knowledge an…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Components of Perceived Risk (1972)The Components of Perceived R…What Have We Learned about the Effects of the COVID-19 Pandemic on Consumer Behavior? (2021)What Have We Learned about th…Interactive Music for Multisensory E-Commerce: The Moderating Role of Online Consumer Involvement in Experiential Value, Cognitive Value, and Purchase Intention (2020)Interactive Music for Multise…Is it worth the price? The role of perceived financial risk, identification, and perceived value in purchasing pay-per-view broadcasts of combat sports (2018)Is it worth the price? The ro…Why do consumers choose sustainable fashion? A cross-cultural study of South Korean, Chinese, and Japanese consumers (2017)Why do consumers choose susta…Comparison of U.S. and Japanese Consumers’ Perceptions of Remanufactured Auto Parts (2016)Comparison of U.S. and Japane…Comparing online and in-store risks in multichannel shopping (2016)Comparing online and in-store…Factors affecting investment intentions: A consumer behaviour perspective (2013)Factors affecting investment …An extended service recovery model: the moderating impact of temporal sequence of events (2012)An extended service recovery …Antecedents of brand preference for mobile telecommunications services (2011)Antecedents of brand preferen…How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories? (2010)How do involvement and produc…The impact of involvement on key service relationships (2009)The impact of involvement on …The effects of perceived salesperson listening effectiveness in the financial industry (2009)The effects of perceived sale…Early Investigation of New Information Technology Acceptance: A Perceived Risk - Motivation Model (2009)Early Investigation of New In…A Strategic Household Purchase: Consumer House Buying Behavior (2009)A Strategic Household Purchas…The effects of humour usage by financial advisors in sales encounters (2008)The effects of humour usage b…A Cross‐National Study Of Perceived Consumer Risk Towards Online (Internet) Purchasing (2004)A Cross‐National Study Of Per…Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)The Effects of Product Class Knowledge on Information Search Behavior (1985)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Some antecedents and outcomes of brand love (2006)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)What is coefficient alpha? 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(1984)Prospect theory: An analysis of decision under risk (1988)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)Consumer perceived risk: conceptualisations and models (1999)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Comparing Media Systems (2004)The Practice Turn in Contemporary Theory (2005)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1990The consequences of modernity19,342 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 1985Measuring Consumer Involvement Profiles2,247 cited
  • 1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
  • 1993Perceived Risk: Further Considerations for the Marketing Discipline1,349 cited
  • 1980Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis1,344 cited
  • 1987The Role of Imagery in Information Processing: Review and Extensions1,279 cited
  • 1972The Components of Perceived Risk1,253 cited
  • 1995Structural Equation Modeling with EQS and EQS/Windows1,114 cited

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1984
Estimating the nonlinear and interactive effects of latent variables.
938 cited

Cited by

  • 2021What Have We Learned about the Effects of the COVID-19 Pandemic on Consumer Behavior?122 cited
  • 2020Interactive Music for Multisensory E-Commerce: The Moderating Role of Online Consumer Involvement in Experiential Value, Cognitive Value, and Purchase Intention105 cited
  • 2017Why do consumers choose sustainable fashion? A cross-cultural study of South Korean, Chinese, and Japanese consumers95 cited
  • 2010How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories?91 cited
  • 2011Antecedents of brand preference for mobile telecommunications services86 cited
  • 2009The impact of involvement on key service relationships82 cited
  • 2004A Cross‐National Study Of Perceived Consumer Risk Towards Online (Internet) Purchasing81 cited
  • 2009A Strategic Household Purchase: Consumer House Buying Behavior78 cited
  • 2018Is it worth the price? The role of perceived financial risk, identification, and perceived value in purchasing pay-per-view broadcasts of combat sports78 cited
  • 2016Comparing online and in-store risks in multichannel shopping77 cited
  • 2009The effects of perceived salesperson listening effectiveness in the financial industry68 cited
  • 2016Comparison of U.S. and Japanese Consumers’ Perceptions of Remanufactured Auto Parts68 cited
  • 2013Factors affecting investment intentions: A consumer behaviour perspective63 cited
  • 2008The effects of humour usage by financial advisors in sales encounters63 cited
  • 2012An extended service recovery model: the moderating impact of temporal sequence of events62 cited
  • 2009Early Investigation of New Information Technology Acceptance: A Perceived Risk - Motivation Model61 cited