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The Consumption of Performance

16 references·16 citing·38 second hopsampled

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References

1956The Presentation of Self in Everyday Life.25,991 cited
2017The Interpretation of Cultures16,449 cited
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1988Possessions and the Extended Self9,050 cited
1991Acts of meaning8,149 cited
1986Actual Minds, Possible Worlds.6,608 cited
1986The Anthropology of Performance2,586 cited
1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
1988Response Determinants in Satisfaction Judgments1,685 cited
1961Total quality control1,547 cited
1983The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective1,412 cited
1989Managing What Consumers Learn from Experience1,115 cited
1988Recent Attribution Research in Consumer Behavior: A Review and New Directions1,040 cited
1989Using Drama to Persuade420 cited

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Cited by

1995Going to Extremes: Managing Service Encounters and Assessing Provider Performance794 cited
1999Rediscovering Satisfaction689 cited
2017Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response590 cited
2012The Megaphone Effect: Taste and Audience in Fashion Blogging538 cited
2010Customer experience management: a critical review of an emerging idea501 cited
1997The service experience in two cultures: A behavioral perspective404 cited
2012Brand Performances in Social Media396 cited
1994Multisource Effects on the Satisfaction Formation Process385 cited
2004Ludic Agency and Retail Spectacle360 cited
2012Is Meat Male? A Quantitative Multimethod Framework to Establish Metaphoric Relationships358 cited
2010Narrative and Persuasion in Fashion Advertising349 cited
1999Culture Swapping: Consumption and the Ethnogenesis of Middle‐Class Haitian Immigrants347 cited
2008Conflict and Compromise: Drama in Marketplace Evolution346 cited
2013Enhancing consumer–brand relationships on restaurant Facebook fan pages: Maximizing consumer benefits and increasing active participation315 cited
2012How Doppelgänger Brand Images Influence the Market Creation Process: Longitudinal Insights from the Rise of Botox Cosmetic295 cited
2000Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions292 cited