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When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome1
16 references·16 citing·39 second hopsampled
When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome1 (2004)When Social Accounts Backfire: The Exacer…Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millennium: A …Disrespect and the Experience of Injustice (2001)Disrespect and the Experience…Organizational Justice and Human Resource Management (1998)Organizational Justice and Hu…Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. (1997)Retaliation in the workplace:…Antisocial behavior in organizations. (1997)Antisocial behavior in organi…Unfairness, Anger, and Spite: Emotional Rejections of Ultimatum Offers (1996)Unfairness, Anger, and Spite:…The Handbook of experimental economics (1995)The Handbook of experimental …Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity (1993)Stealing in the Name of Justi…Justice in the workplace: approaching fairness in human resource management (1993)Justice in the workplace: app…Research on Negotiation in Organizations (1990)Research on Negotiation in Or…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Research in Organizational Behavior. (1986)Research in Organizational Be…Fairness and the Assumptions of Economics (1986)Fairness and the Assumptions …Research in Organizational Behavior (1984)Research in Organizational Be…An experimental analysis of ultimatum bargaining (1982)An experimental analysis of u…Just world research and the attribution process: Looking back and ahead. (1978)Just world research and the a…Frustration-Based Promotions: Field Experiments in Ride-Sharing (2018)Frustration-Based Promotions:…Apology, Restitution, and Forgiveness After Psychological Contract Breach (2018)Apology, Restitution, and For…Compensation Revisited (2017)Compensation RevisitedRighting the Wrong for Third Parties: How Monetary Compensation, Procedure Changes and Apologies Can Restore Justice for Observers of Injustice (2013)Righting the Wrong for Third …Please Accept My Sincerest Apologies: Examining Follower Reactions to Leader Apology (2013)Please Accept My Sincerest Ap…On the acceptance of apologies (2013)On the acceptance of apologiesRefusing to apologize can have psychological benefits (and we issue no mea culpa for this research finding) (2012)Refusing to apologize can hav…Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda (2011)Forgiveness and Reconciliatio…Engendering Inequity? How Social Accounts Create vs. Merely Explain Unfavorable Pay Outcomes for Women (2011)Engendering Inequity? How Soc…A Critical Review of Official Public Apologies: Aims, Pitfalls, and a Staircase Model of Effectiveness (2011)A Critical Review of Official…Explaining Unfair Offers in Ultimatum Games and their Effects on Trust: An Experimental Approach (2010)Explaining Unfair Offers in U…Affiliation, Acceptance, and Belonging: The Pursuit of Interpersonal Connection (2010)Affiliation, Acceptance, and …DEALING WITH SERVICE FAILURES: THE USE OF EXPLANATIONS (2009)DEALING WITH SERVICE FAILURES…When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation (2007)When explanations for layoffs…Is Apology Worth the Risk? Predictors, Outcomes, and Ways to Avoid Regret (2007)Is Apology Worth the Risk? Pr…Apologies and Transformational Leadership (2005)Apologies and Transformationa…A Behavioral Theory of the Firm (1963)Exit, Voice, and Loyalty (1970)Does Studying Economics Inhibit Cooperation? (1993)Social Exchange Theory: An Interdisciplinary Review (2005)Dictator games: a meta study (2011)Games with Incomplete Information Played by “Bayesian” Players, I–III Part I. The Basic Model (1967)Reexamination of the perfectness concept for equilibrium points in extensive games (1975)A Theory of Fairness, Competition, and Cooperation (1999)Games with Incomplete Information Played by “Bayesian” Players, I–III: Part I. The Basic Model (2004)Gender Differences in Preferences (2009)The Social Psychology of Organizations. (1979)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)Organizational Justice: Yesterday, Today, and Tomorrow (1990)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. (2002)Exchange and Power in Social Life. (1965)Handbook of Industrial and Organizational Psychology. (1977)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Ethical leadership: A social learning perspective for construct development and testing (2005)Antecedents and consequences of employee engagement (2006)INTEGRATING JUSTICE AND SOCIAL EXCHANGE: THE DIFFERING EFFECTS OF FAIR PROCEDURES AND TREATMENT ON WORK RELATIONSHIPS. (2000)Organizational Behavior: Affect in the Workplace (2002)Behavioral Ethics in Organizations: A Review (2006)An integrative framework for explaining reactions to decisions: Interactive effects of outcomes and procedures. (1996)Cross-Cultural Organizational Behavior (2006)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)Collective Action and the Evolution of Social Norms (2000)ERC: A Theory of Equity, Reciprocity, and Competition (2000)Evolutionary games on graphs (2007)A Relational Model of Authority in Groups (1992)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Social Identity Theory and the Organization (1989)Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1986Research in Organizational Behavior.10,897 cited
  • 1984Research in Organizational Behavior10,806 cited
  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 2001Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.5,931 cited
  • 1982An experimental analysis of ultimatum bargaining4,830 cited
  • 1995The Handbook of experimental economics3,678 cited
  • 1986Fairness and the Assumptions of Economics2,462 cited
  • 1997Retaliation in the workplace: The roles of distributive, procedural, and interactional justice.2,288 cited
  • 1998Organizational Justice and Human Resource Management1,869 cited
  • 1990Research on Negotiation in Organizations1,866 cited
  • 1978Just world research and the attribution process: Looking back and ahead.1,687 cited
  • 1993Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity926 cited
  • 1996Unfairness, Anger, and Spite: Emotional Rejections of Ultimatum Offers880 cited
  • 1993Justice in the workplace: approaching fairness in human resource management868 cited
  • 2001Disrespect and the Experience of Injustice841 cited

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  • 1997Antisocial behavior in organizations.831 cited
  • Cited by

    • 2010Affiliation, Acceptance, and Belonging: The Pursuit of Interpersonal Connection198 cited
    • 2011A Critical Review of Official Public Apologies: Aims, Pitfalls, and a Staircase Model of Effectiveness140 cited
    • 2007Is Apology Worth the Risk? Predictors, Outcomes, and Ways to Avoid Regret133 cited
    • 2013Please Accept My Sincerest Apologies: Examining Follower Reactions to Leader Apology131 cited
    • 2011Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda81 cited
    • 2007When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation78 cited
    • 2017Compensation Revisited78 cited
    • 2005Apologies and Transformational Leadership75 cited
    • 2018Frustration-Based Promotions: Field Experiments in Ride-Sharing74 cited
    • 2009DEALING WITH SERVICE FAILURES: THE USE OF EXPLANATIONS67 cited
    • 2013On the acceptance of apologies66 cited
    • 2012Refusing to apologize can have psychological benefits (and we issue no mea culpa for this research finding)61 cited
    • 2018Apology, Restitution, and Forgiveness After Psychological Contract Breach59 cited
    • 2013Righting the Wrong for Third Parties: How Monetary Compensation, Procedure Changes and Apologies Can Restore Justice for Observers of Injustice50 cited
    • 2010Explaining Unfair Offers in Ultimatum Games and their Effects on Trust: An Experimental Approach43 cited
    • 2011Engendering Inequity? How Social Accounts Create vs. Merely Explain Unfavorable Pay Outcomes for Women35 cited