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Introducing a new continuous improvement framework for increased organisational return on investment
16 references·1 citing·47 second hop
Introducing a new continuous improvement framework for increased organisational return on investment (2014)Introducing a new continuous improvement …Quality function deployment (2012)Quality function deploymentLeadership and policy deployment: The backbone of TQM (2011)Leadership and policy deploym…Services Marketing Strategy (2010)Services Marketing StrategyPerceived Organizational Support, Organizational Identification, and Employee Outcomes (2010)Perceived Organizational Supp…Lean production, six sigma quality, TQM and company culture (2006)Lean production, six sigma qu…An overview of continuous improvement: from the past to the present (2005)An overview of continuous imp…The leading edge in QFD: past, present and future (2003)The leading edge in QFD: past…Critical success factors for the successful implementation of six sigma projects in organisations (2002)Critical success factors for …What is strategy (2000)What is strategyAdded value: its nature, roles and sustainability (2000)Added value: its nature, role…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Relationship marketing: strategic and tactical implications (1996)Relationship marketing: strat…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…How the Baldrige Award really works. (1992)How the Baldrige Award really…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…A New Model of Continuous Improvement in Total Quality Management from an Islamic Perspective (2019)A New Model of Continuous Imp…Total quality control (1961)Chief executives define their own data needs. (1979)The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)Six sigma in small‐ and medium‐sized UK manufacturing enterprises (2005)Lean, six sigma and lean sigma: fads or real process improvement methods? (2008)Critical success factors for implementing lean production: the effect of contingencies (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The machine that changed the world (1992)The balanced scorecard: Translating strategy into action (1997)Six Sigma: a goal‐theoretic perspective (2002)A Review on Lean Manufacturing Implementation Techniques (2014)The impact of lean methods and tools on the operational performance of manufacturing organisations (2014)The integration of lean manufacturing, Six Sigma and sustainability: A literature review and future research directions for developing a specific model (2016)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Structure of Scientific Revolutions (1963)Competing for the Future (1994)Customer relationship management in financial services: towards information-enabled relationship marketing (2001)Value in business markets: What do we know? Where are we going? (2005)The explanatory foundations of relationship marketing theory (2006)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Defining and developing measures of lean production (2007)The fifth discipline, the art and practice of the learning organization (1991)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Defining lean production: some conceptual and practical issues (2009)Four decades of lean: a systematic literature review (2012)Dynamic capabilities: what are they? (2000)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Theory and Practice of Online Learning (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2000What is strategy5,834 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 2012Quality function deployment1,105 cited
  • 2006Lean production, six sigma quality, TQM and company culture693 cited
  • 2002Critical success factors for the successful implementation of six sigma projects in organisations679 cited
  • 2005An overview of continuous improvement: from the past to the present642 cited
  • 1996Relationship marketing: strategic and tactical implications581 cited
  • 2003The leading edge in QFD: past, present and future505 cited
  • 1992How the Baldrige Award really works.388 cited
  • 2000Added value: its nature, roles and sustainability281 cited
  • 2010Perceived Organizational Support, Organizational Identification, and Employee Outcomes272 cited
  • 2010Services Marketing Strategy269 cited
  • 2011

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Leadership and policy deployment: The backbone of TQM
169 cited

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  • 2019A New Model of Continuous Improvement in Total Quality Management from an Islamic Perspective12 cited