SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Theory and Practice of Customer Bonding
16 references·4 citing·43 second hop
The Theory and Practice of Customer Bonding (2002)The Theory and Practice of Customer Bondi…Case study research: design and methods (2011)Case study research: design a…The Loyalty Effect (2001)The Loyalty EffectKnow Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Appro…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectRelationship marketing: Bringing quality, customer service and marketing together (1995)Relationship marketing: Bring…Developing relationships in business networks (1995)Developing relationships in b…Loyalty-based management. (1993)Loyalty-based management.Relationship marketing: bringing quality, customer service and marketing together (1992)Relationship marketing: bring…Human Resource Planning (1992)Human Resource PlanningDeveloping and protecting profitable customer relationships (1989)Developing and protecting pro…Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. (1986)Organizational commitment and…Managing customers as human resources in service organizations (1986)Managing customers as human r…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Employee and customer perceptions of service in banks: Replication and extension. (1985)Employee and customer percept…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The Development of Buyer‐Seller Relationships in Industrial Markets (1980)The Development of Buyer‐Sell…Marketing Innovativeness on Marketing Performance: Role of Religio-Centric Relational Marketing Strategy (2019)Marketing Innovativeness on M…Never Say Never—Status Quo and Research Agenda for Relationship Termination in B2B Markets (2010)Never Say Never—Status Quo an…The effect of bonds on loyalty towards auditors: the mediating role of commitment (2008)The effect of bonds on loyalt…Kundenbindung im Industriegütermarketing (1998)Kundenbindung im Industriegüt…The Nature of the Firm (1937)Economic Action and Social Structure: The Problem of Embeddedness (1985)”Coopetition” in Business Networks—to Cooperate and Compete Simultaneously (2000)The strategic impact of external networks: subsidiary performance and competence development in the multinational corporation (2002)Firm resources and sustained competitive advantage (2004)Sustainable supply chain management and inter‐organizational resources: a literature review (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Social Psychology of Organizations. (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)rwg: An assessment of within-group interrater agreement. (1993)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Enhancing the Effectiveness of Work Groups and Teams (2006)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The measurement of organizational commitment (1979)Social Identity Theory and the Organization (1989)A three-component conceptualization of organizational commitment (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Interfirm Adaptation in Business Relationships (1991)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Inter-firm Networks: Antecedents, Mechanisms and Forms (1995)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Development of a Scale to Measure Memorable Tourism Experiences (2010)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2011Case study research: design and methods21,763 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.4,076 cited
  • 1995Developing relationships in business networks3,265 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2001The Loyalty Effect1,406 cited
  • 1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
  • 1993Loyalty-based management.1,317 cited
  • 1980The Development of Buyer‐Seller Relationships in Industrial Markets1,300 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
  • 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction796 cited
  • 1986Managing customers as human resources in service organizations532 cited
  • 1992Human Resource Planning379 cited
  • 1992Relationship marketing: bringing quality, customer service and marketing together359 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1989
Developing and protecting profitable customer relationships
240 cited

Cited by

  • 2019Marketing Innovativeness on Marketing Performance: Role of Religio-Centric Relational Marketing Strategy33 cited
  • 2008The effect of bonds on loyalty towards auditors: the mediating role of commitment24 cited
  • 2010Never Say Never—Status Quo and Research Agenda for Relationship Termination in B2B Markets22 cited
  • 1998Kundenbindung im Industriegütermarketing19 cited