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Cited by

• 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
• 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
• 1982A Means-End Chain Model Based on Consumer Categorization Processes1,459 cited
• 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
• 1978Issues and Advances in Segmentation Research921 cited
• 1992Risk Perceptions and Pleasure Travel: An Exploratory Analysis862 cited
• 1994A Survey-Based Method for Measuring and Understanding Brand Equity and Its Extendibility821 cited
• 2017Why Tourists Choose Airbnb: A Motivation-Based Segmentation Study728 cited
• 1984Market Segmentation, Self-Selection, and Product Line Design703 cited
• 1997Tourist information search529 cited
• 2007On the nature of markets and their practices507 cited
• 2009Towards an operations strategy for product‐centric servitization450 cited
• 1994A Survey-Based Method for Measuring and Understanding Brand Equity and Its Extendibility446 cited
• 1998Tourism as experience416 cited
• 2004