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Service multinationals: Their past, present, and future
16 references·10 citing·38 second hop
Service multinationals: Their past, present, and future (2008)Service multinationals: Their past, prese…The relationship between international diversification and performance in service firms (2003)The relationship between inte…A three-stage theory of international expansion: the link between multinationality and performance in the service sector (2002)A three-stage theory of inter…Concentration and Dispersion in Global Industries: Remote Electronic Access and the Location of Economic Activities (2001)Concentration and Dispersion …Globalization of Services (2000)Globalization of ServicesCompetitive advantage: creating and sustaining superior performance (1998)Competitive advantage: creati…Multinational Enterprises and the Global Economy. (1995)Multinational Enterprises and…Multinational enterprises and the global economy (1994)Multinational enterprises and…The Globalization of Service Multinationals in the “Triad” Regions: Japan, Western Europe and North America (1992)The Globalization of Service …Multinational Enterprises and the Growth of Services: Some Conceptual and Theoretical Issues (1989)Multinational Enterprises and…Service-Led Growth: The Role of the Service Sector in World Development (1987)Service-Led Growth: The Role …Service Multinationals: Conceptualization, Measurement and Theory (1986)Service Multinationals: Conce…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…Service industries and economic development (1984)Service industries and econom…Where does the customer fit in a service operation? (1979)Where does the customer fit i…How Home-Country Political Connections Influence the Internationalization of Service Firms (2019)How Home-Country Political Co…The influence of competition on international sourcing strategies in the service sector (2016)The influence of competition …Internationalisation at home: The internationalisation of location-bound service SMEs (2016)Internationalisation at home:…Turning the Spotlight on Service Multinationals: New Theoretical Insights and Empirical Evidence (2015)Turning the Spotlight on Serv…It Takes Two to Tango: Signaling Behavioral Intent in Service Multinationals' Foreign Entry Strategies (2015)It Takes Two to Tango: Signal…Impact of industry sector on corporate diversification and firm performance: Evidence from Indian business groups (2015)Impact of industry sector on …Innovations in marketing of higher education: Foreign market entry mode of not-for-profit universities (2014)Innovations in marketing of h…Testing the Regional Performance of Multinational Enterprises in the Retail Sector: The Moderating Effects of Timing, Speed and Experience (2013)Testing the Regional Performa…Exploring the effects of international sourcing on manufacturing versus service firms (2012)Exploring the effects of inte…Exploring relationship satisfaction between global professional service firms and local clients in emerging markets (2009)Exploring relationship satisf…The Competitive Advantage of Nations (1990)The Competitive Advantage of Nations (1991)International Diversification: Antecedents, Outcomes, and Moderators (2006)Do managerial ties in China always produce value? Competition, uncertainty, and domestic vs. foreign firms (2008)What Drives New Ventures to Internationalize from Emerging to Developed Economies? (2008)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Building capabilities for international operations through networks: a study of Indian firms (2007)An assessment of the measurement of performance in international business research (2008)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)International Investment and International Trade in the Product Cycle (1966)Inside the Multinationals: The Economics of Internal Markets (1981)The Economic Theory of the Multinational Enterprise (1985)Determinants of Foreign Investment of U.S. Advertising Agencies (1988)Choice of Foreign Market Entry Modes by Service Firms: Role of Market Knowledge (1990)Nature of the relationship between international expansion and performance: The case of emerging market firms (2007)A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)Quality and effectiveness in Web-based customer support systems (2002)New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)Corporate reputation and sustained superior financial performance (2002)Business Model Design: An Activity System Perspective (2009)The Business Model: Recent Developments and Future Research (2011)Reversal of Fortunes: Democratic Institutions and Foreign Direct Investment Inflows to Developing Countries (2003)Institutional, cultural and transaction cost influences on entry mode choice and performance (2012)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)World Investment Report (2017)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)
this work references cited by second hop

References

  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1998Competitive advantage: creating and sustaining superior performance5,791 cited
  • 1995Multinational Enterprises and the Global Economy.3,887 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2002A three-stage theory of international expansion: the link between multinationality and performance in the service sector1,083 cited
  • 1994Multinational enterprises and the global economy1,056 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 2003The relationship between international diversification and performance in service firms675 cited
  • 1986Service Multinationals: Conceptualization, Measurement and Theory406 cited
  • 1992The Globalization of Service Multinationals in the “Triad” Regions: Japan, Western Europe and North America302 cited
  • 1989Multinational Enterprises and the Growth of Services: Some Conceptual and Theoretical Issues208 cited
  • 2001Concentration and Dispersion in Global Industries: Remote Electronic Access and the Location of Economic Activities175 cited
  • 1987Service-Led Growth: The Role of the Service Sector in World Development163 cited

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  • 2000Globalization of Services104 cited
  • 1984Service industries and economic development33 cited
  • Cited by

    • 2013Testing the Regional Performance of Multinational Enterprises in the Retail Sector: The Moderating Effects of Timing, Speed and Experience50 cited
    • 2009Exploring relationship satisfaction between global professional service firms and local clients in emerging markets49 cited
    • 2015It Takes Two to Tango: Signaling Behavioral Intent in Service Multinationals' Foreign Entry Strategies39 cited
    • 2016Internationalisation at home: The internationalisation of location-bound service SMEs36 cited
    • 2015Turning the Spotlight on Service Multinationals: New Theoretical Insights and Empirical Evidence34 cited
    • 2019How Home-Country Political Connections Influence the Internationalization of Service Firms32 cited
    • 2014Innovations in marketing of higher education: Foreign market entry mode of not-for-profit universities27 cited
    • 2012Exploring the effects of international sourcing on manufacturing versus service firms19 cited
    • 2016The influence of competition on international sourcing strategies in the service sector15 cited
    • 2015Impact of industry sector on corporate diversification and firm performance: Evidence from Indian business groups14 cited