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Customer service in industrial marketing: a Comparative Study

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References

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1971Teachers and collective bargaining in Ontario: a means to what end?40 cited
1976Workers' participation in management in West Germany: impact on the worker, the enterprise and the trade union; a research report24 cited

Cited by

1986Usefulness of the Ideation Principle of Extended Effort in Real World Professional and Managerial Creative Problem Solving*64 cited
1989Customer Service Research: Past, Present and Future63 cited
2007Are drivers of customer satisfaction different for buyers/users from different functional areas?58 cited
1992Measuring and managing customer service in industrial firms53 cited
1978THE COST OF EQUITY CAPITAL WITH PERSONAL INCOME TAXES AND FLOTATION COSTS53 cited
1979Job motivation of Canadian Anglophone and Francophone hospital employees.50 cited
1984Multi-stage production with variable lot sizes and transportation of partial lots44 cited
2004

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Customer service strategy options: A multiple case study in a B2B setting

42 cited

2007An assessment of customer service in business‐to‐business relationships39 cited

1991Meeting source selection criteria: Direct versus distributor channels34 cited

2013The undervaluation of corporate reputation as a supplier selection factor: An analysis of ingredient branding of complex products in the manufacturing industry33 cited

1980The effect of numbers of stages on multi-stage production/inventory models: an empirical study31 cited

2009Impact of branding and product augmentation on decision making in the B2B market28 cited

1981Market Reactions to Accounting Policy Deliberations: The Inflation Accounting Case Revisited.28 cited

1978Race, sex and minority group discrimination legislation in North America and Britain26 cited

1977Cross-cultural aspects of personnel policies in multi-nationals: a case study of Chrysler UK26 cited