Reaching Out to International Students: A Focus-Group Approach to Developing Web Resources and Services

Ligaya Ganster

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Library Science and Information Literacy Library Science and Administration Web and Library Services

Abstract

Librarians at the State University of New York at Buffalo implemented the Resources for International Students Web guide to support library outreach to a multicultural and multilingual audience. A focus group helped librarians to understand the needs of new international students and tailor Web resources accordingly. In addition to creating awareness of international student cultural challenges, this article presents focus-group guidelines to assist in the planning process of library services and resources.

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1989Focus Groups: A Practical Guide for Applied Research 1989Focus Groups: A Practical Guide for Applied Research 1998The Focus Group Guidebook 1998Planning Focus Groups 1998Developing Questions for Focus Groups 1998Moderating Focus Groups 2005Incoming international students and the library: a survey 2007International Student Perceptions of Information Needs and Use

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2016How They Search, How They Feel, and How to Serve Them? Information Needs and Seeking Behaviors of Chinese Students Using Academic Libraries 2018International Students and Academic Libraries 2013What We Are Learning About the Diverse Backgrounds of Academic Library Users: An Overview of Research Designs and Methods in Information Behaviour Studies

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