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Efficacy of financial measures of marketing: It depends on markets and marketing strategies
15 references·7 citing·43 second hop
Efficacy of financial measures of marketing: It depends on markets and marketing strategies (2001)Efficacy of financial measures of marketi…Manage Marketing by the Customer Equity Test (2010)Manage Marketing by the Custo…The Antecedents and Consequences of Customer-Centric Marketing (2000)The Antecedents and Consequen…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)On the Profitability of Long-…The Effect of Market Orientation on Business Profitability (1999)The Effect of Market Orientat…The Dark Side of Long-Term Relationships in Marketing Services (1999)The Dark Side of Long-Term Re…Charting New Directions for Marketing (1999)Charting New Directions for M…Productivity assessment of multiple retail outlets (1996)Productivity assessment of mu…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Labor Productivity in Retailing (1982)Labor Productivity in Retaili…Productivity in Marketing (1981)Productivity in MarketingMarketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…Pazarlama Yatırımlarının Finansal Performans Üzerindeki Etkisi ve Borsa İstanbul KOBİ Sanayi Endeksi Firmalarının Etkinliklerinin Değerlendirilmesi (2015)Pazarlama Yatırımlarının Fina…Customer Relationship Management and Customer Retention: Empirical Assessment from Nigeria’s Insurance Industry (2013)Customer Relationship Managem…Service capabilities and customer relationship management: an investigation of the banks in Taiwan (2011)Service capabilities and cust…Revenue management: the impact on business‐to‐business relationships (2009)Revenue management: the impac…Importance of Marketing Activities in a Company: the Management Perspective (2008)Importance of Marketing Activ…Optimising marketing spend: return maximisation and risk minimisation in the marketing portfolio (2007)Optimising marketing spend: r…Engaging marketing in performance measurement (2004)Engaging marketing in perform…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and 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Implications for Strategy Formulation (1991)Developing relationships in business networks (1995)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Product Differentiation and Market Segmentation as Alternative Marketing Strategies (1956)Marketing management: analysis. planning. implementation and control (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Marketing Research (1970)Partnering as a Focused Market Strategy (1991)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Capabilities of Market-Driven Organizations (1994)The Discovery of Grounded Theory (2017)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)The Effect of a Market Orientation on Business Profitability (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House (2013)
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References

  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
  • 2010Manage Marketing by the Customer Equity Test749 cited
  • 1999The Dark Side of Long-Term Relationships in Marketing Services596 cited
  • 1999Charting New Directions for Marketing516 cited
  • 1999The Effect of Market Orientation on Business Profitability326 cited
  • 1982Labor Productivity in Retailing141 cited
  • 1981Productivity in Marketing119 cited
  • 1996Productivity assessment of multiple retail outlets

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113 cited

Cited by

  • 2011Service capabilities and customer relationship management: an investigation of the banks in Taiwan46 cited
  • 2009Revenue management: the impact on business‐to‐business relationships38 cited
  • 2007Optimising marketing spend: return maximisation and risk minimisation in the marketing portfolio37 cited
  • 2013Customer Relationship Management and Customer Retention: Empirical Assessment from Nigeria’s Insurance Industry23 cited
  • 2004Engaging marketing in performance measurement21 cited
  • 2008Importance of Marketing Activities in a Company: the Management Perspective10 cited
  • 2015Pazarlama Yatırımlarının Finansal Performans Üzerindeki Etkisi ve Borsa İstanbul KOBİ Sanayi Endeksi Firmalarının Etkinliklerinin Değerlendirilmesi8 cited