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Evaluation of retail service quality using analytic hierarchy process
16 references·2 citing·31 second hop
Evaluation of retail service quality using analytic hierarchy process (2014)Evaluation of retail service quality usin…The impact of Web quality and playfulness on user acceptance of online retailing (2007)The impact of Web quality and…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The Analytic Hierarchy Process—A Survey of the Method and its Applications (1986)The Analytic Hierarchy Proces…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement (1982)Some Methods for Respecifying…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Optimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …Development of an integrative model for electronic vendor relationship management for improving technological innovation, social change and sustainability performance (2022)Development of an integrative…The Effect of Service Quality on Customer Loyalty of Generation Y – An Empirical Investigation on Superstores in Bangladesh (2020)The Effect of Service Quality…Structural equation modeling in practice: A review and recommended two-step approach. (1988)SERVQUAL: review, critique, research agenda (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

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  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
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  • 1982Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement973 cited
  • 2007The impact of Web quality and playfulness on user acceptance of online retailing

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971 cited
  • 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty833 cited
  • 2007Perceived e‐service quality (PeSQ)788 cited
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    • 2022Development of an integrative model for electronic vendor relationship management for improving technological innovation, social change and sustainability performance33 cited
    • 2020The Effect of Service Quality on Customer Loyalty of Generation Y – An Empirical Investigation on Superstores in Bangladesh22 cited