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Customer satisfaction in industrial markets: opening up the concept
16 references·5 citing·43 second hop
Customer satisfaction in industrial markets: opening up the concept (2002)Customer satisfaction in industrial marke…Developing relationships in business networks (1995)Developing relationships in b…Dyadic Business Relationships within a Business Network Context (1994)Dyadic Business Relationships…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Industrial networks: A new view of reality (1992)Industrial networks: A new vi…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Longitudinal Field Research on Change: Theory and Practice (1990)Longitudinal Field Research o…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…No business is an island: The network concept of business strategy (1989)No business is an island: The…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Naturalistic inquiry (1985)Naturalistic inquiryStrategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorThe social psychology of organizing (1969)The social psychology of orga…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The Social Construction of Re…How core, technical and social components of business relationship value drive customer satisfaction and loyalty in high tech B2B market (2021)How core, technical and socia…The impact of product superiority on customer satisfaction in project management (2016)The impact of product superio…A conceptualisation of supplier‐perceived value (2011)A conceptualisation of suppli…Critical times in business relationships (2009)Critical times in business re…Linking account portfolio management to customer information: Using customer satisfaction metrics for portfolio analysis (2008)Linking account portfolio man…The Nature of the Firm (1937)Economic Action and Social Structure: The Problem of Embeddedness (1985)”Coopetition” in Business Networks—to Cooperate and Compete Simultaneously (2000)The strategic impact of external networks: subsidiary performance and competence development in the multinational corporation (2002)Firm resources and sustained competitive advantage (2004)Sustainable supply chain management and inter‐organizational resources: a literature review (2009)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1969The social psychology of organizing10,732 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Longitudinal Field Research on Change: Theory and Practice4,219 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
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  • 1989No business is an island: The network concept of business strategy1,544 cited
  • 1992

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Industrial networks: A new view of reality
1,497 cited

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  • 2011A conceptualisation of supplier‐perceived value45 cited
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  • 2008Linking account portfolio management to customer information: Using customer satisfaction metrics for portfolio analysis28 cited
  • 2021How core, technical and social components of business relationship value drive customer satisfaction and loyalty in high tech B2B market27 cited
  • 2009Critical times in business relationships26 cited