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Customer confidence: the development of a “pre‐experience” concept
16 references·7 citing·43 second hop
Customer confidence: the development of a “pre‐experience” concept (2005)Customer confidence: the development of a…Managing Business Relationships (2017)Managing Business Relationshi…Research Methods for Managers (2012)Research Methods for ManagersSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…New Public Management (2002)New Public ManagementThe Loyalty Effect (2001)The Loyalty EffectEffective interim collaboration: how firms minimize transaction costs and maximise transaction value (1997)Effective interim collaborati…Creating public value : strategic management in government (1995)Creating public value : strat…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Dyadic Business Relationships within a Business Network Context (1994)Dyadic Business Relationships…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques (1994)Characteristics of partnershi…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Conveying product weight in digital media using a hand image (2023)Conveying product weight in d…The Importance of the Service and Shopping Customer Experience in a Retail Environment (2019)The Importance of the Service…Experiential value mediates relationship between Experiential Marketing and Customer Satisfaction (2019)Experiential value mediates r…A Proposed Research Framework and Model for Service Prototyping (2018)A Proposed Research Framework…Conceptual framework of factors determining intentions towards the adoption of family takaful- An extension of decomposed theory of planned behaviour (2017)Conceptual framework of facto…How Do Traders Influence Investor Confidence and Trading Volume? A Dyad Study in the Futures Market (2012)How Do Traders Influence Inve…Every Brick Tells a Story: Study Abroad as an Extraordinary Experience (2012)Every Brick Tells a Story: St…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)The Presentation of Self in Everyday Life. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques3,477 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1994Dyadic Business Relationships within a Business Network Context2,371 cited
  • 1995Creating public value : strategic management in government2,353 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1997Effective interim collaboration: how firms minimize transaction costs and maximise transaction value1,792 cited
  • 2012Research Methods for Managers1,431 cited
  • 2001The Loyalty Effect1,406 cited
  • 2017Managing Business Relationships

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1,307 cited
  • 2002New Public Management1,301 cited
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    • 2012Every Brick Tells a Story: Study Abroad as an Extraordinary Experience16 cited
    • 2018A Proposed Research Framework and Model for Service Prototyping16 cited
    • 2019Experiential value mediates relationship between Experiential Marketing and Customer Satisfaction14 cited
    • 2023Conveying product weight in digital media using a hand image8 cited