Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

After-sales service competition in a supply chain: Does uncertainty affect the conflict between profit maximization and customer satisfaction?

16 references·16 citing·41 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1970Marketing Research3,552 cited
2000Designing and managing the supply chain : concepts, strategies, and case studies2,195 cited
2000Designing and Managing the Supply Chain Concepts, Strategies, and Case Studies1,298 cited
2000Channel Dynamics Under Price and Service Competition801 cited
2004Designing Supply Contracts: Contract Type and Information Asymmetry536 cited
2000Building Models for Marketing Decisions509 cited
1989Market Response Models: Econometric and Time Series Analysis480 cited
2006Winning in the aftermarket462 cited
2006Strategic Commitments for an Optimal Capacity Decision Under Asymmetric Forecast Information427 cited
1991Market response models: Econometric and time series analysis356 cited
2008Price and service competition of supply chains with risk-averse retailers under demand uncertainty343 cited
2004A General Equilibrium Model for Industries with Price and Service Competition334 cited
2012Price and service competition between new and remanufactured products in a two-echelon supply chain294 cited
2001Stochastic Inventory Systems in a Supply Chain with Asymmetric Information: Cycle Stocks, Safety Stocks, and Consignment Stock264 cited
2005

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Quality Implications of Warranties in a Supply Chain

259 cited

2005Managing Customers as Investments: The Strategic Value of Customers in the Long Run164 cited

Cited by

2019After-sales services and aftermarket support: a systematic review, theory and future research directions103 cited
2019Service supply chain management: a behavioural operations perspective50 cited
2017Interaction of after-sales service provider and contract type in a supply chain44 cited
2017Return and refund policy for product and core service bundling in the dual‐channel supply chain42 cited
2022After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence42 cited
2020A systematic literature review on the service supply chain: research agenda and future research directions40 cited
2018Does a more complex service offering increase uncertainty in operations?34 cited
2021Post-purchase warranty and knowledge monetization: Evidence from a paid-knowledge platform34 cited
2022After-sales service and warranty decisions of a durable goods manufacturer33 cited
2024Platform channel strategy of selling format: Effect of asymmetric service information31 cited
2017Pricing and Design of After-Sales Service Contract: The Value of Mining Asymmetric Sales Cost Information30 cited
2020Product Quality and After-Sales Service in Improving Customer Satisfaction and Loyalty29 cited
2022Are price matching and logistics service enhancement always effective strategies for improving profitability?28 cited
2022Product service supply chain network competition: an equilibrium with multiple tiers and members26 cited
2015Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources25 cited
2018Retailer Stackelberg game in a supply chain with pricing and service decisions and simple price discount contract22 cited