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The role of perceived organizational support on emotional labor in the airline industry
16 references·8 citing·42 second hop
The role of perceived organizational support on emotional labor in the airline industry (2013)The role of perceived organizational supp…Perceived Organizational Support (2017)Perceived Organizational Supp…Exchange and Power in Social Life (2017)Exchange and Power in Social …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…Commitment in the Workplace: Theory, Research, and Application (1997)Commitment in the Workplace: …Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…Perceived organizational support. (1986)Perceived organizational supp…The measurement of experienced burnout (1981)The measurement of experience…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The measurement of organizational commitment (1979)The measurement of organizati…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…A Theory of Social Comparison Processes (1954)A Theory of Social Comparison…SUSTAINABILITY IN THE MALAYSIAN FOOD AND BEVERAGE INDUSTRY: MANAGING EMPLOYEE RETENTION THROUGH PERCEIVED ORGANISATIONAL SUPPORT AND TURNOVER INTENTION (2022)SUSTAINABILITY IN THE MALAYSI…Hospitality’s ethical values and unethical employee behaviour: The mediating roles of work values and the moderating role of perceived organisational support (2022)Hospitality’s ethical values …Employees’ sabotage formation in upscale hotels based on conservation of resources theory (COR): antecedents and strategies of attachment intervention (2021)Employees’ sabotage formation…Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism (2021)Burnout or boreout: A meta-an…Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis (2020)Antecedents and outcomes of e…L’influence de l’environnement de travail sur la satisfaction et l’intention entrepreneuriale des ingénieurs (2018)L’influence de l’environnemen…Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory (2018)Does psychological capital ma…An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry (2018)An empirical investigation of…Coefficient Alpha and the Internal Structure of Tests (1951)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Stress, appraisal, and coping (1985)Stress, social support, and the buffering hypothesis. 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(1951)Inequity In Social Exchange (1965)The Elaboration Likelihood Model of Persuasion (1986)A Theory of Fairness, Competition, and Cooperation (1999)Level of aspiration. (2004)The teacher's word book of 30,000 words. (1945)Statistical principles in experimental design. (1962)Toward a Science of Translating (1964)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1954A Theory of Social Comparison Processes20,836 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 2002Perceived organizational support: A review of the literature.7,583 cited
  • 1986Perceived organizational support.7,053 cited
  • 1979Emotion Work, Feeling Rules, and Social Structure5,952 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 2017Perceived Organizational Support4,398 cited
  • 1997Commitment in the Workplace: Theory, Research, and Application4,008 cited
  • 1996Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.3,562 cited

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  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • Cited by

    • 2020Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis149 cited
    • 2021Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism70 cited
    • 2018An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry36 cited
    • 2021Employees’ sabotage formation in upscale hotels based on conservation of resources theory (COR): antecedents and strategies of attachment intervention35 cited
    • 2018Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory30 cited
    • 2018L’influence de l’environnement de travail sur la satisfaction et l’intention entrepreneuriale des ingénieurs11 cited
    • 2022Hospitality’s ethical values and unethical employee behaviour: The mediating roles of work values and the moderating role of perceived organisational support9 cited
    • 2022SUSTAINABILITY IN THE MALAYSIAN FOOD AND BEVERAGE INDUSTRY: MANAGING EMPLOYEE RETENTION THROUGH PERCEIVED ORGANISATIONAL SUPPORT AND TURNOVER INTENTION1 cited