Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Imagined promises versus real challenges to public performance management

16 references·5 citing·39 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1992The balanced scorecard : measures that drive performance12,082 cited
1971A Theory of Justice9,452 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1952Quality-Control Handbook.2,849 cited
1967A System Resource Approach to Organizational Effectiveness931 cited
2002The Performance Paradox in the Public Sector726 cited
2003Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators552 cited
1946The Proverbs of Administration549 cited
2007Performance Measurement: Getting Results487 cited
1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator326 cited
2003Performance Measures and the Rationalization of Organizations318 cited
2004Managing performance in the public sector263 cited
2005The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration194 cited
2000Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation172 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2003Managing Performance in the Public Sector164 cited

Cited by

2013Performance management and “undesirable” organizational behaviour: Standardized testing in Ontario schools24 cited
2013Performance Measurement in a South African Government Social Services Department: A Balanced Scorecard Approach18 cited
2014“The adoption and implementation of performance measurement process in Italian public organisations: the influence of political, cultural and rational factors”9 cited
2014Is Performance Measurement Applicable in the Public Sector? A Comparative Study of Attitudes among Dutch Officials8 cited
2013Strategic Performance Management in the Public Sector6 cited