Effects of organizational citizenship behaviors on selection decisions in employment interviews.

Nathan Philip Podsakoff, Steven W. Whiting, Philip M. Podsakoff, Paresh Mishra

Journal of Applied Psychology· 2010-10-04· article· 138 citationsclosed

Employer Branding and e-HRM Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

This article reports on an experiment examining the effects of job candidates' propensity to exhibit organizational citizenship behaviors (OCBs) on selection decisions made in the context of a job interview. We developed videos that manipulated candidate responses to interview questions tapping task performance and citizenship behavior content in 2 administrative positions. Results obtained from 480 undergraduates provided support for our hypotheses that job candidates who exhibited higher levels of helping, voice, and loyalty behaviors were generally rated as more competent, received higher overall evaluations, and received higher salary recommendations than job candidates who exhibited lower levels of these behaviors. These effects held even after taking into account candidate responses regarding task performance. We also found that candidate responses to OCB-related questions tended to have a greater effect on selection decisions for the higher level position (supervisor of administrative personnel) than for the lower level one (administrative assistant). Finally, content analyses of open-ended responses indicated that participants' selection decisions were particularly sensitive to candidates who exhibited low levels of voice and helping behaviors. Implications and future research are discussed.

Cite this

Nathan Philip Podsakoff, Steven W. Whiting, Philip M. Podsakoff, Paresh Mishra (2010). Effects of organizational citizenship behaviors on selection decisions in employment interviews.. Journal of Applied Psychology. https://doi.org/10.1037/a0020948

@article{philip2010effects,
  title  = {Effects of organizational citizenship behaviors on selection decisions in employment interviews.},
  author = {Podsakoff, Nathan Philip and Whiting, Steven W. and Podsakoff, Philip M. and Mishra, Paresh},
  year   = {2010},
  journal = {Journal of Applied Psychology},
  doi    = {10.1037/a0020948}
}

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