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The Hospitality Industry: Defining Quality for a Quality Assurance Programme - A Study of Perceptions
1 references·11 citing·37 second hop
The Hospitality Industry: Defining Quality for a Quality Assurance Programme - A Study of Perceptions (1985)The Hospitality Industry: Defining Qualit…THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)THE PSYCHOLOGY OF PERSONAL CO…Predictors of continued intention of working professionals for pursuing e-learning courses for career advancement (2023)Predictors of continued inten…Les compétences en gestion des ressources humaines des managers : Le cas du secteur hôtelier de Genève (2018)Les compétences en gestion de…Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV) (2018)Benchmarking hotel service qu…The Economics of Services (2017)The Economics of ServicesContinuous improvement methodologies and practices in hospitality and tourism (2017)Continuous improvement method…Evaluation of perceived service quality provided by tourism establishments in Egypt (2015)Evaluation of perceived servi…Customer Retention and Loyalty in the Independent Mid-Market Hotel Sector (2000)Customer Retention and Loyalt…Quality Management in the Hospitality Industry: Part 1. Definition and Specification (1992)Quality Management in the Hos…Client perceptions of hotels (1992)Client perceptions of hotelsQuality, capacity and productivity in service industries (1988)Quality, capacity and product…The Economics of Services: An Introduction (1987)The Economics of Services: An…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers (2000)Analyzing changes in hotel customers’ expectations by trip mode (2012)A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam (2016)Zero defections: quality comes to services. (1990)SERVQUAL: review, critique, research agenda (1996)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Effect of hotel overall service quality on customers’ attitudinal and behavioural loyalty: perspectives from Zimbabwe (2022)How Is Job Performance Affected by Ergonomics in the Tourism and Hospitality Industry? Mediating Roles of Work Engagement and Talent Retention (2023)Breaking Free from Product Marketing (1977)After Industrial Society?: The Emerging Self-Service Economy (1978)The Marketing of Services (1980)Quality-Control Handbook. (1952)A Service Quality Model and its Marketing Implications (1984)Marketing management: analysis. planning. implementation and control (2000)The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)Self-service consumer: An exploratory study. (1985)Operations management research in the hospitality industry (1998)A Re-Examination of the Factors That Influence Productivity in Hotels: A Study of the Housekeeping Function (2009)Applications of Data Envelopment Analysis in the Service Sector (2011)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Continuous improvement behaviors and impacts on innovation (2022)Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies (2024)Likert scales, levels of measurement and the “laws” of statistics (2010)A Benchmarking of Service Quality in Telecommunication Services: Case Study in Kurdistan Region of Iraq (2019)The power of e-commerce (2019)Model of Price Optimization as a Part of Hotel Revenue Management—Stochastic Approach (2021)After Industrial Society? (1978)An Applied Service Marketing Theory (1982)Governmental venture capital policies are not all alike: design features in 11 European Countries (2024)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Well-being : the foundations of hedonic psychology (1999)A Design Science Research Methodology for Information Systems Research (2007)
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References

  • 2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS8,573 cited

Cited by

  • 1992Client perceptions of hotels178 cited
  • 2017Continuous improvement methodologies and practices in hospitality and tourism45 cited
  • 1988Quality, capacity and productivity in service industries44 cited
  • 2015Evaluation of perceived service quality provided by tourism establishments in Egypt36 cited
  • 2018Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)32 cited
  • 1992Quality Management in the Hospitality Industry: Part 1. Definition and Specification23 cited
  • 2000Customer Retention and Loyalty in the Independent Mid-Market Hotel Sector18 cited
  • 2017The Economics of Services12 cited
  • 1987The Economics of Services: An Introduction9 cited
  • 2023Predictors of continued intention of working professionals for pursuing e-learning courses for career advancement6 cited
  • 2018Les compétences en gestion des ressources humaines des managers : Le cas du secteur hôtelier de Genève0 cited

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