Problem-based analysis of organisational change

Abstract

An organization's competitive advantage is increasingly reliant on the alignment of its socio-technical systems with its business processes. These are complex and volatile due to the rapid pace of change in the marketplace, hence an organisation's continued success is increasingly reliant on its ability to adapt to change. In this paper, we take a small step towards providing tools which can help in the analysis and synthesis of change which impacts on an organisation's socio-technical systems, in the identification and codification of recurrent change scenarios, and in the application of codified wisdom to new change problems. The tools we propose are inspired by Problem Frames. We exemplify the approach on a small real-world example.

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