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ArticleIndustrial buyer complaining behavior

Alvin J. Williams1980

Article1980

Industrial buyer complaining behavior

Alvin J. Williams · C. P. Rao

18 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Quality and Supply Management

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References

1973Marketing Management: Analysis, Planning and Control 1967Industrial buying and creative marketing 1972A General Model for Understanding Organizational Buying Behavior 1973A Model of Industrial Buyer Behavior 1973Organizational Buying Behavior 1978Consumer and Industrial Buying Behavior 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior

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Year1980

Typearticle

Published1980-10-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations18

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0019-8501(80)90044-9

openalex_workW2083015484

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