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Industrial buyer complaining behavior
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Industrial buyer complaining behavior (1980)Industrial buyer complaining behaviorConsumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…Consumer and Industrial Buying Behavior (1978)Consumer and Industrial Buyin…Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…Exploring Consumer Complaining Behavior: a Model and Some Empirical Results (1977)Exploring Consumer Complainin…Consumer satisfaction, dissatisfaction, and complaining behavior : papers from a marketing research symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977 (1977)Consumer satisfaction, dissat…Organizational Buying Behavior (1973)Organizational Buying BehaviorMarketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…A General Model for Understanding Organizational Buying Behavior (1972)A General Model for Understan…Industrial buying and creative marketing (1967)Industrial buying and creativ…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Antecedents and consequences of trust and satisfaction in buyer‐seller relationships (1998)A review of methods supporting supplier selection (2001)Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)The Effect of a Market Orientation on Business Profitability (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Vendor selection criteria and methods (1991)Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research (2002)Understanding Customer Experience Throughout the Customer Journey (2016)Price, Authority, and Trust: From Ideal Types to Plural Forms (1989)Economic Action and Social Structure: The Problem of Embeddedness (2002)A Rating Scale for Measuring Product/ Service Satisfaction (1980)Complaints and complaining: Functions, antecedents, and consequences. (1996)Perceived justice needs and recovery evaluation: a contingency approach (2000)The Service Provider Switching Model (SPSM) (1999)An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit (2001)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Customer perceived value: a substitute for satisfaction in business markets? (2002)Relationship value and relationship quality (2006)Consumer Satisfaction as a Function of Personal Competence/Efficacy (1980)Complainers and noncomplainers revisited: Another look at the data (1981)Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain (2015)A cross-cultural study of consumer complaining behavior: VCR owners in the U.S. and Puerto Rico (1991)CAUSES AND OUTCOMES OF ONLINE CUSTOMER COMPLAINING BEHAVIOR: IMPLICATIONS FOR CUSTOMER RELATIONSHIP MANAGEMENT (CRM) (2001)Service Failure and Service Recovery in Tourism: A Review (2014)
this work references cited by second hop

References

  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 1967Industrial buying and creative marketing994 cited
  • 1972A General Model for Understanding Organizational Buying Behavior914 cited
  • 1973A Model of Industrial Buyer Behavior883 cited
  • 1973Organizational Buying Behavior640 cited
  • 1978Consumer and Industrial Buying Behavior607 cited
  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior367 cited
  • 1977Exploring Consumer Complaining Behavior: a Model and Some Empirical Results47 cited
  • 1977Consumer satisfaction, dissatisfaction, and complaining behavior : papers from a marketing research symposium, School of Business, Indiana University, Bloomington, April 20-22, 197741 cited

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