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Do hoteliers need to manage image to retain loyal customers?

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References

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1992Conceptualization and Operationalization of Retail Store Image: A Case of Rival Middle-Level Theories270 cited

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2017Mediators of the relationship between service quality and customer loyalty159 cited

2013The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry158 cited

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2014How can integrated marketing communications and advanced technology influence the creation of customer-based brand equity? Evidence from the hospitality industry138 cited

2013THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY)136 cited

2011The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty128 cited

2018Satisfaction, trust and loyalty: investigating the mediating effects of commitment, switching costs and corporate image121 cited

2017Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia116 cited

2014Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry112 cited