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The influence of adaptations, trust, and commitment on value‐creating functions of customer relationships
16 references·16 citing·29 second hopsampled
The influence of adaptations, trust, and commitment on value‐creating functions of customer relationships (2003)The influence of adaptations, trust, and …Customer value: The next source for competitive advantage (1997)Customer value: The next sour…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Structure of Commitment in Exchange (1995)The Structure of Commitment i…Developing relationships in business networks (1995)Developing relationships in b…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Dyadic Business Relationships within a Business Network Context (1994)Dyadic Business Relationships…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques (1994)Characteristics of partnershi…The Use of Pledges to Build and Sustain Commitment in Distribution Channels (1992)The Use of Pledges to Build a…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The effects of corporate social responsibility on consumer loyalty through consumer perceived value (2019)The effects of corporate soci…From local to global innovation: The role of subsidiaries’ external relational embeddedness in an emerging market (2018)From local to global innovati…Enhancing customer loyalty: critical switching cost factors (2016)Enhancing customer loyalty: c…Antecedents and Outcomes of Exporter–Importer Relationship Quality: Synthesis, Meta-Analysis, and Directions for Further Research (2014)Antecedents and Outcomes of E…Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence (2012)Impact of relationship value …Impact of customer integration on project portfolio management and its success—Developing a conceptual framework (2012)Impact of customer integratio…Market orientation, guanxi, and business performance (2011)Market orientation, guanxi, a…Educational value: how students choose university (2010)Educational value: how studen…Drivers and outcomes of importer adaptation in international buyer–seller relationships (2010)Drivers and outcomes of impor…Reflective and formative metrics of relationship value: A commentary essay (2009)Reflective and formative metr…The moderating role of institutional networking in the customer orientation–trust/commitment–performance causal chain in China (2007)The moderating role of instit…Network view of MNCs' socio-political behavior (2007)Network view of MNCs' socio-p…Factors influencing successful buyer–seller relationships (2007)Factors influencing successfu…A re‐examination of the relationship between value, satisfaction and intention in business services (2007)A re‐examination of the relat…Trust: looking forward and back (2006)Trust: looking forward and ba…The impact of horizontal and vertical connections on relationships' commitment and trust (2005)The impact of horizontal and …Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Exchange and Power in Social Life (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)External Control of Organizations: Resource Dependence Perspective (2011)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques3,477 cited
  • 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
  • 1995Developing relationships in business networks3,265 cited

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1994
Dyadic Business Relationships within a Business Network Context
2,371 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • Cited by

    • 2014Antecedents and Outcomes of Exporter–Importer Relationship Quality: Synthesis, Meta-Analysis, and Directions for Further Research183 cited
    • 2019The effects of corporate social responsibility on consumer loyalty through consumer perceived value165 cited
    • 2006Trust: looking forward and back156 cited
    • 2007The moderating role of institutional networking in the customer orientation–trust/commitment–performance causal chain in China152 cited
    • 2007A re‐examination of the relationship between value, satisfaction and intention in business services147 cited
    • 2007Network view of MNCs' socio-political behavior140 cited
    • 2012Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence132 cited
    • 2012Impact of customer integration on project portfolio management and its success—Developing a conceptual framework124 cited
    • 2007Factors influencing successful buyer–seller relationships123 cited
    • 2005The impact of horizontal and vertical connections on relationships' commitment and trust107 cited
    • 2009Reflective and formative metrics of relationship value: A commentary essay104 cited
    • 2011Market orientation, guanxi, and business performance104 cited
    • 2018From local to global innovation: The role of subsidiaries’ external relational embeddedness in an emerging market101 cited
    • 2010Educational value: how students choose university99 cited
    • 2010Drivers and outcomes of importer adaptation in international buyer–seller relationships87 cited
    • 2016Enhancing customer loyalty: critical switching cost factors87 cited