this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1956The Presentation of Self in Everyday Life.25,991 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 2023The Presentation of Self in Everyday Life17,564 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1975Frame Analysis: An Essay on the Organization of Experience.11,892 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
- 1994Marketing Research: An Applied Orientation7,087 cited
- 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
- 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
- 1974Atmospherics as a Marketing Tool2,541 cited
- 1992Marketing Services: Competing Through Quality2,178 cited
- 1977Breaking Free from Product Marketing2,056 cited
- 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
- 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work