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A comparison of the service quality of fast food chain franchises
14 references·0 citing·41 second hop
A comparison of the service quality of fast food chain franchises (2007)A comparison of the service quality of fa…A comparison study of customer satisfaction between the UPS and FedEx (2006)A comparison study of custome…Safeguarding Hospitality Service When the Unexpected Happens (2005)Safeguarding Hospitality Serv…Measuring service quality at King Fahd International Airport (2005)Measuring service quality at …A comparison of service quality dimensions conveyed in advertisements for service providers in the USA and Korea (2005)A comparison of service quali…The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison (2004)The Measurement of Service Qu…Assessing responsiveness of the food industry in Thailand (2004)Assessing responsiveness of t…Measuring perceived service quality at UAE commercial banks (2003)Measuring perceived service q…The Performance-Importance Response Function: Observations and Implications (1999)The Performance-Importance Re…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Brand Performance Comparatives (1993)Brand Performance ComparativesSegmentation of Bank Commercial Markets (1989)Segmentation of Bank Commerci…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…The Service Revolution (1963)The Service RevolutionCulture's Consequences: International Differences in Work-Related Values. (1983)The Confucius connection: From cultural roots to economic growth (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Dubai – a star in the east (2008)Bridge over troubled water or long and winding road? (2009)Strategic branding of destinations: a framework (2009)Determinant Buying Attitudes: Meaning and Measurement (1968)Understanding Attitudes and Predicting Social Behavior (1980)Investigations of Important and Effective Effects of Green Practices in Restaurants (2012)The Establishment of a Green Supplier Selection and Guidance Mechanism with the ANP and IPA (2016)Personal branding of artists and art-designers: necessity or desire? (2018)Industrial market segmentation (1974)A review of industrial market segmentation research and a proposal for an integrated segmentation framework (1985)Importance‐Performance Analysis: (1994)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)E‐retailing by banks: e‐service quality and its importance to customer satisfaction (2009)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach (2014)The Behavioral Consequences of Service Quality (1996)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong (2017)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)The Analytic Hierarchy Process (1985)Motivation and Personality (1997)Quality function deployment: A literature review (2002)Revised importance–performance analysis: three-factor theory and benchmarking (2007)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Problems and Strategies in Services Marketing (1985)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Service providers and customers: social exchange theory and service loyalty (2005)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1963The Service Revolution298 cited
  • 1999The Performance-Importance Response Function: Observations and Implications262 cited
  • 2003Measuring perceived service quality at UAE commercial banks244 cited
  • 2004The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison215 cited
  • 2005A comparison of service quality dimensions conveyed in advertisements for service providers in the USA and Korea83 cited
  • 1989Segmentation of Bank Commercial Markets48 cited
  • 1993Brand Performance Comparatives46 cited
  • 2006A comparison study of customer satisfaction between the UPS and FedEx46 cited
  • 2005Measuring service quality at King Fahd International Airport28 cited
  • 2005Safeguarding Hospitality Service When the Unexpected Happens22 cited
  • 2004Assessing responsiveness of the food industry in Thailand19 cited

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