References

• 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
• 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
• 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
• 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
• 2000E-satisfaction: an initial examination2,007 cited
• 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
• 2000On risk, convenience, and Internet shopping behavior1,089 cited
• 1996Frontiers of Electronic Commerce977 cited
• 2002Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation954 cited
• 1999A Multivariate Analysis of Web Usage941 cited
• 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
• 2001Exploring consumer evaluations of e‐services: a portal site542 cited
• 2006Browsers or Buyers in Cyberspace? An Investigation of Factors Influencing Electronic Exchange508 cited
• 2002Gender differences in perceptions of web-based shopping492 cited