References

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• 2002Customers As Innovators: A New Way to Create Value1,031 cited
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• 2001Customerization: The next revolution in mass customization630 cited
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• 1996The customer as co‐producer407 cited
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• 2004“Listening In” to Find and Explore New Combinations of Customer Needs198 cited
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• 2002Eight questions for customer knowledge management in e‐business158 cited
• 2005Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers93 cited

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