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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Student expectations of, and satisfaction with, the university library
3 references·10 citing·39 second hop
Student expectations of, and satisfaction with, the university library (1998)Student expectations of, and satisfaction…Service quality in academic libraries (1996)Service quality in academic l…Service quality in academic libraries (1996)Service quality in academic l…Methods for measuring service quality in University Libraries in New Zealand (1996)Methods for measuring service…Library as place: Understanding contradicting user expectations (2021)Library as place: Understandi…Vroom’s expectancy theory to motivate academic library users in India using grounded theory approach (2018)Vroom’s expectancy theory to …The Library Use Habits of Senior Secondary School Students in Ogun State, Nigeria (2015)The Library Use Habits of Sen…New challenges for the quality of librarian services delivery in Portugal (2012)New challenges for the qualit…The library use habits of student teachers (2009)The library use habits of stu…Service quality of travel agents in Turkey (2009)Service quality of travel age…A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)A theoretical model to predic…USERS' EMOTIONAL AND MATERIAL SATISFACTION AT THE MICRO/MACRO LEVELS IN AN ACADEMIC LIBRARY (2006)USERS' EMOTIONAL AND MATERIAL…International Variations in Measuring Customer Expectations. (2001)International Variations in M…Measuring service quality at yale university’s libraries (2000)Measuring service quality at …Chinese Values and the Search for Culture-Free Dimensions of Culture (1987)Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Cultures and Organizations: Software of the Mind. (1993)Cultural Dimensions of Information Management (2003)Assessing international tourists' perceptions of service quality at Air Mauritius (2007)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An Index of Factorial Simplicity (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach (2020)Mediating Role of Customer Satisfaction between Service Quality and Customer Loyalty with Non-Interest Bank in Nigeria (2021)A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements (2022)Delivering quality service: balancing customer perceptions and expectations (1990)A forward-looking library use survey: WSU libraries in the 21st century (1998)How School Librarians Help Kids Achieve Standards: The Second Colorado Study (2000)A Longitudinal Study of Undergraduates’ Academic Library Experiences (2001)Pervasiveness and Purposes of Library Usage by LIS Students at the Islamia University of Bahawalpur (2013)A logistics book hidden in a linguistics library shelf: a qualitative examination of how resource constraints manifest in library operations (2025)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Delivering Quality Service (1990)An empirical assessment of the SERVQUAL scale (1992)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)Naturalistic inquiry (1985)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Handbook of Qualitative Research (1994)A fuzzy logic model for evaluating the motivation for high-quality publications (2022)Rewards Effects Through Entrepreneurial Orientation to the Performance of the Indi 4.0 Manufacturing Industry (2023)RETRACTED: Accessibility services needs of visually impaired patrons in public libraries: a grounded theory study of China (2024)Case Study Research: Design and Methods (1984)Case study research: Design and methods (1986)The Art of Case Study Research (1996)Perpustakaan sebagai Pusat Dokumentasi Budaya Lokal (2022)Student experience in academic libraries: analysis of intellectual structure and opportunities for future research (2024)What drives the continuance intention of “Study with Me” virtual learning commons? A perspective from ECM-ISC (2024)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Perspectives on User Satisfaction Surveys (2001)Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)Evaluation Research: An Overview (2006)
this work references cited by second hop

References

  • 1996Service quality in academic libraries107 cited
  • 1996Service quality in academic libraries81 cited
  • 1996Methods for measuring service quality in University Libraries in New Zealand62 cited

Cited by

  • 2000Measuring service quality at yale university’s libraries198 cited
  • 2001International Variations in Measuring Customer Expectations.75 cited
  • 2009A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka39 cited
  • 2021Library as place: Understanding contradicting user expectations26 cited
  • 2009Service quality of travel agents in Turkey19 cited
  • 2018Vroom’s expectancy theory to motivate academic library users in India using grounded theory approach18 cited
  • 2009The library use habits of student teachers9 cited
  • 2006USERS' EMOTIONAL AND MATERIAL SATISFACTION AT THE MICRO/MACRO LEVELS IN AN ACADEMIC LIBRARY6 cited
  • 2012New challenges for the quality of librarian services delivery in Portugal5 cited
  • 2015The Library Use Habits of Senior Secondary School Students in Ogun State, Nigeria5 cited

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