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The effects of alternative information availability on consumer decision strategies for professional services
16 references·0 citing·37 second hop
The effects of alternative information availability on consumer decision strategies for professional services (1997)The effects of alternative information av…A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…External Search Effort: An Investigation Across Several Product Categories (1987)External Search Effort: An In…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Crossover Effects in the Theory of Reasoned Action: A Moderating Influence Attempt (1985)Crossover Effects in the Theo…Diffusion of innovations (1984)Diffusion of innovationsHow to Design a Service (1982)How to Design a ServiceConsumer Decision Making-Fact or Fiction? (1979)Consumer Decision Making-Fact…An Information Processing Theory of Consumer Choice (1979)An Information Processing The…Advertising as Information (1974)Advertising as InformationFree Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Information and Consumer Behavior (1970)Information and Consumer Beha…The Development of Utility Theory. I (1950)The Development of Utility Th…Principles of Economics: An Introductory Volume (1949)Principles of Economics: An I…The Theory of Buyer Behavior (1971)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Crime and Punishment: An Economic Approach (1968)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Marketing Research (1970)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)Customers' motivations for maintaining relationships with service providers (1997)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)ASPECTS OF THE THEORY OF SYNTAX (1964)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research (2002)Oslo Manual (2005)Declarations for sustainability in higher education: becoming better leaders, through addressing the university system (2011)
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References

  • 1970Information and Consumer Behavior5,796 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 1974Advertising as Information3,430 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1984Diffusion of innovations2,715 cited
  • 1979An Information Processing Theory of Consumer Choice2,245 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1949Principles of Economics: An Introductory Volume1,401 cited
  • 1987External Search Effort: An Investigation Across Several Product Categories1,302 cited
  • 1982How to Design a Service1,077 cited
  • 1950The Development of Utility Theory. I609 cited
  • 1979Consumer Decision Making-Fact or Fiction?553 cited
  • 1985Crossover Effects in the Theory of Reasoned Action: A Moderating Influence Attempt

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