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Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust
16 references·16 citing·30 second hopsampled
Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust (2012)Continuance of mHealth services at the bo…Exchange and Power in Social Life (2017)Exchange and Power in Social …Development as Freedom (2009)Development as FreedomUser Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Development as Freedom (1999)Development as FreedomThe partial least squares approach for structural equation modeling. (1998)The partial least squares app…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Handbook of Qualitative Research (1994)Handbook of Qualitative Resea…The theory of planned behavior (1991)The theory of planned behaviorPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The role of trust and habit in the adoption of mHealth by older adults in Hong Kong: a healthcare technology service acceptance (HTSA) model (2023)The role of trust and habit i…Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach (2022)Re-examining post-acceptance …Factors influencing the elderly’s adoption of mHealth: an empirical study using extended UTAUT2 model (2022)Factors influencing the elder…Understanding the Mechanism Between IT Identity, IT Mindfulness and Mobile Health Technology Continuance Intention: An Extended Expectation Confirmation Model (2021)Understanding the Mechanism B…Trust and elderly users' continuance intention regarding mobile health services: the contingent role of health and technology anxieties (2021)Trust and elderly users' cont…What impacts learning with wearables? An integrated theoretical model (2020)What impacts learning with we…The role of cognitive absorption in predicting mobile internet users’ continuance intention: An extension of the expectation-confirmation model (2020)The role of cognitive absorpt…Extending unified theory of acceptance and use of technology with perceived monetary value for smartphone adoption at the bottom of the pyramid (2019)Extending unified theory of a…Effect of Emotion, Expectation, and Privacy on Purchase Intention in WeChat Health Product Consumption: The Mediating Role of Trust (2019)Effect of Emotion, Expectatio…Investigating the Adoption of Mobile Health Services by Elderly Users: Trust Transfer Model and Survey Study (2018)Investigating the Adoption of…Influence of Expectation Confirmation, Network Externalities, and Flow on Use of Mobile Shopping Apps (2018)Influence of Expectation Conf…Information Technology Continuance Intention (2016)Information Technology Contin…Enabling a transformative service system by modeling quality dynamics (2016)Enabling a transformative ser…The role of Security, Design and Content factors on customer trust in mobile commerce (2015)The role of Security, Design …Determinants of users’ intention to adopt m-commerce: an empirical analysis (2015)Determinants of users’ intent…A multi-phased QFD based optimization approach to sustainable service design (2015)A multi-phased QFD based opti…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)From Intentions to Actions: A Theory of Planned Behavior (1985)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Social determinants of health inequalities (2005)Closing the gap in a generation: health equity through action on the social determinants of health (2008)Determining Validity in Qualitative Inquiry (2000)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups (2007)Social Capital in the Creation of Human Capital (2000)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991The theory of planned behavior90,729 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1994Handbook of Qualitative Research26,587 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 2009Development as Freedom15,837 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1999Development as Freedom13,412 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2003

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The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
11,772 cited

Cited by

  • 2015Determinants of users’ intention to adopt m-commerce: an empirical analysis164 cited
  • 2019Extending unified theory of acceptance and use of technology with perceived monetary value for smartphone adoption at the bottom of the pyramid155 cited
  • 2022Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach155 cited
  • 2015The role of Security, Design and Content factors on customer trust in mobile commerce140 cited
  • 2021Trust and elderly users' continuance intention regarding mobile health services: the contingent role of health and technology anxieties134 cited
  • 2020The role of cognitive absorption in predicting mobile internet users’ continuance intention: An extension of the expectation-confirmation model124 cited
  • 2015A multi-phased QFD based optimization approach to sustainable service design114 cited
  • 2018Investigating the Adoption of Mobile Health Services by Elderly Users: Trust Transfer Model and Survey Study108 cited
  • 2018Influence of Expectation Confirmation, Network Externalities, and Flow on Use of Mobile Shopping Apps105 cited
  • 2020What impacts learning with wearables? An integrated theoretical model105 cited
  • 2016Information Technology Continuance Intention95 cited
  • 2021Understanding the Mechanism Between IT Identity, IT Mindfulness and Mobile Health Technology Continuance Intention: An Extended Expectation Confirmation Model93 cited
  • 2022Factors influencing the elderly’s adoption of mHealth: an empirical study using extended UTAUT2 model86 cited
  • 2019Effect of Emotion, Expectation, and Privacy on Purchase Intention in WeChat Health Product Consumption: The Mediating Role of Trust76 cited
  • 2023The role of trust and habit in the adoption of mHealth by older adults in Hong Kong: a healthcare technology service acceptance (HTSA) model73 cited
  • 2016Enabling a transformative service system by modeling quality dynamics65 cited