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“I don't think it's harder, just that it's different”

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References

1993From Sage on the Stage to Guide on the Side1,461 cited
2002Teaching at the Desk: Toward a Reference Pedagogy101 cited
2006Instruction via Instant Messaging reference: what's happening?47 cited
2004Approaches to teaching through digital reference41 cited
2005One-on-one instruction : From the reference desk to online chat25 cited
2006Instruction via chat reference: does co‐browse help?22 cited
2007Assessment of Student Learning from Reference Service20 cited
2006Virtual Reference Services and Instruction17 cited

Cited by

2015Customer orientation and innovation: A comparative study of manufacturing and service firms176 cited
2019Conceptual and Procedural Knowledge: A Framework for Analyzing Point-of-Need Information Literacy Instruction13 cited
2019Chat reference: evaluating customer service and IL instruction12 cited
2020Teaching and User Satisfaction in an Academic Chat Reference Consortium8 cited
2021Referring academic library chat reference patrons: how subject librarians decide4 cited

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