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E‐quality in the e‐services provision of legal practices
6 references·4 citing·47 second hop
E‐quality in the e‐services provision of legal practices (2003)E‐quality in the e‐services provision of …Determining and assessing the determinants of e‐service operations (2003)Determining and assessing the…Service quality and e‐commerce: an exploratory analysis (2001)Service quality and e‐commerc…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…Investors in People (1994)Investors in PeopleSERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY (1988)SERVICE QUALITY: THE SIX CRIT…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…Influences of culture, geography and infrastructure on website localization decisions (2012)Influences of culture, geogra…E-Service Quality: An Empirical Investigation (2012)E-Service Quality: An Empiric…The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey (2010)The impact of pre‐sale and po…Tangibility as a quality factor in electronic commerce b2c (2006)Tangibility as a quality fact…The origins and growth of action learning (1982)What is Action Learning? (1982)Transforming the rhetoric of organisational learning to the reality of the learning organisation (1998)The Development of Management and Leadership Capability and its Contribution to Performance: the Evidence, the Prospects and the Research Need (2004)A state-of-the-art of industrial sustainability: definitions, tools and metrics (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Marketing management: analysis. planning. implementation and control (2000)Service quality and customer loyalty perspectives on two levels of retail relationships (2003)An Examination of Moderator Effects in the Four-Stage Loyalty Model (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)The Internationalization Process of the Firm—A Model of Knowledge Development and Increasing Foreign Market Commitments (1977)The Effect of National Culture on the Choice of Entry Mode (1988)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Putting the Service-Profit Chain to Work (1994)The development of an e-travel service quality scale (2007)Exploring the adoption and processing of online holiday reviews: A grounded theory approach (2010)Exploratory Factor Analysis; Concepts and Theory (2014)Measuring Service Quality: A Reexamination and Extension (1992)Customer Trust and Purchase Intention (2018)Service quality, satisfaction and users’ continuance intention to use e-campus: A mediation analysis (2021)Classifying Services to Gain Strategic Marketing Insights (1983)Service Management: Strategy and Leadership in Service Businesses. (1985)Expert systems: the next challenge for managers (1986)UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)Privacy: Recognition of a Consumer Right (1991)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Role of Online Retailers’ Post-sale Services in Building Relationships and Developing Repurchases: A Comparison-Based Analysis Among Male and Female Customers (2020)Exploring the Challenges and Techniques Used for Improving Customer Satisfaction Through TQM: An Empirical Study (2021)After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda (2023)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach (2005)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Operations management (2010)Designing e-government services: key service attributes and citizen preference structures (2011)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Investigating the concept of potential quality (2008)Key determinants of real estate service quality among renters and buyers (2009)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)
this work references cited by second hop

References

  • 1988SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY852 cited
  • 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty833 cited
  • 1988A Conceptual Model of Service Quality579 cited
  • 2001Service quality and e‐commerce: an exploratory analysis486 cited
  • 2003Determining and assessing the determinants of e‐service operations175 cited
  • 1994Investors in People46 cited

Cited by

  • 2010The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey29 cited
  • 2012Influences of culture, geography and infrastructure on website localization decisions26 cited
  • 2006Tangibility as a quality factor in electronic commerce b2c25 cited
  • 2012E-Service Quality: An Empirical Investigation24 cited

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