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Psychographic and lifestyle antecedents of service quality expectations: a segmentation approach

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References

1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1975Societal structures of the mind1,006 cited
1989Can Consumers be Segmented on the Basis of their Service Quality Expectations?157 cited

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2007Using Service Quality Expectations as a Criterion to Segment International Tourists in the Hospitality Industry16 cited
2004Culture and Positioning as Determinants of Strategy: Personality and the Business Organization

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13 cited

2012Consumer Lifestyle Matters: Evidence from Gray Markets in China13 cited