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Assessing the effects of self‐congruity, attitudes and customer satisfaction on customer behavioural intentions in retail environment
16 references·16 citing·31 second hopsampled
Assessing the effects of self‐congruity, attitudes and customer satisfaction on customer behavioural intentions in retail environment (2008)Assessing the effects of self‐congruity, …Dimensions of Brand Personality (1997)Dimensions of Brand Personali…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Structural Equations with Latent Variables (1989)Structural Equations with Lat…EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Possessions and the Extended Self (1988)Possessions and the Extended …From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Investigating the technology acceptance model, image congruence and cultural differences in facial recognition payment adoption (2024)Investigating the technology …Five decades of self‐congruity in consumer behaviour research: A systematic review and future research agenda (2023)Five decades of self‐congruit…Effects of consumer–cause fit and consumer–product fit of cause‐related marketing on product purchase intention (2020)Effects of consumer–cause fit…Word of mouth communication: A mediator of relationship marketing and customer loyalty (2019)Word of mouth communication: …The impact of culture, evaluation of store image and satisfaction on purchase intention at supermarkets (2019)The impact of culture, evalua…Integrating theories to predict clothing purchase on SNS (2019)Integrating theories to predi…The determinants of foreign product preference amongst elite consumers in an emerging market (2018)The determinants of foreign p…Mediation of product design and moderating effects of reference groups in the context of country-of-origin effect of a luxury Brand (2018)Mediation of product design a…Exploring consumers’ skincare retail patronage (2018)Exploring consumers’ skincare…Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective (2018)Customer satisfaction/delight…Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions (2017)Service Quality, Students' Sa…One step deeper: gender and congruity in celebrity endorsement (2017)One step deeper: gender and c…The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention (2016)The Impact of Brand trust, Se…Drivers Of Customer Loyalty In South African Retail Stores (2015)Drivers Of Customer Loyalty I…Actual self‐concept versus ideal self‐concept (2013)Actual self‐concept versus id…Determinants of customer behavioural responses: A pilot study (2010)Determinants of customer beha…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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(1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1988Possessions and the Extended Self9,050 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited

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  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • Cited by

    • 2019Word of mouth communication: A mediator of relationship marketing and customer loyalty114 cited
    • 2019The impact of culture, evaluation of store image and satisfaction on purchase intention at supermarkets55 cited
    • 2023Five decades of self‐congruity in consumer behaviour research: A systematic review and future research agenda47 cited
    • 2018The determinants of foreign product preference amongst elite consumers in an emerging market44 cited
    • 2010Determinants of customer behavioural responses: A pilot study41 cited
    • 2017Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions41 cited
    • 2018Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective34 cited
    • 2020Effects of consumer–cause fit and consumer–product fit of cause‐related marketing on product purchase intention29 cited
    • 2013Actual self‐concept versus ideal self‐concept26 cited
    • 2015Drivers Of Customer Loyalty In South African Retail Stores25 cited
    • 2017One step deeper: gender and congruity in celebrity endorsement25 cited
    • 2024Investigating the technology acceptance model, image congruence and cultural differences in facial recognition payment adoption22 cited
    • 2018Exploring consumers’ skincare retail patronage22 cited
    • 2016The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention21 cited
    • 2019Integrating theories to predict clothing purchase on SNS20 cited
    • 2018Mediation of product design and moderating effects of reference groups in the context of country-of-origin effect of a luxury Brand15 cited