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Cited by

• 2003ISO 9000: Outside the Iron Cage356 cited
• 2008Successful ISO 9000 implementation in Taiwan59 cited
• 2006An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification56 cited
• 2007Factors affecting service companies' satisfaction with ISO 900043 cited
• 2006The state of ISO 14001 certification in Greece42 cited
• 2010Impact of ISO 9000 implementation on the organisation41 cited
• 2009Factors affecting the incidence and intensity of standards certification evidence from exporting firms in Pakistan39 cited
• 2012Study of the relation between types of the quality costs and its impact on productivity and costs: a verification in manufacturing industries33 cited
• 2004ISO 9000 Value-Added Auditing27 cited
• 2004REQUISITELY HOLISTIC ISO 9000 AUDIT LEADS TO CONTINUOUS INNOVATION/IMPROVEMENT25 cited
• 2018Export performance in Spanish wineries: the role of human capital and quality management system17 cited
• 2011Adapting TQM to Change Indian Bureaucracy: A View From Inside11 cited