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The different roles of switching costs on the satisfaction‐loyalty relationship

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References

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1982

Representing and Testing Organizational Theories: A Holistic Construal

2,062 cited

2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited

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2013An analysis of the antecedents of loyalty and the moderating role of customer demographics in an emerging mobile phone industry39 cited
2018Determinants of customer loyalty: a study with customers of a Brazilian bank38 cited
2011Applying fuzzy balanced scorecard for evaluating the CRM performance37 cited
2013Social value in retail banking36 cited
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2023Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty24 cited
2013Predicting customers' behavioral intentions toward ATM services20 cited
2010Exploring Online Repeat Purchase Intentions: The Role of Habit19 cited
2012Consumers’ Behavioral Intentions Toward Self-Service Technology in the Emerging Markets15 cited
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