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Total service quality management
1 references·8 citing·36 second hop
Total service quality management (1999)Total service quality managementMoments of Truth (1987)Moments of TruthEfforts to Increase Retail Customer Satisfaction (2020)Efforts to Increase Retail Cu…Key Enablers of Effective Implementation of TQM in Royal Jet Airways (2017)Key Enablers of Effective Imp…Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach (2016)Evaluating library service qu…Product recall: supply chain quality issue? (2014)Product recall: supply chain …Introducing a new continuous improvement framework for increased organisational return on investment (2014)Introducing a new continuous …Designing a Conceptual Framework for Organizational Entrepreneurship in the Public Sector in Iran (2014)Designing a Conceptual Framew…A Study on Total Quality Management in Higher Education Industry in Malaysia (2012)A Study on Total Quality Mana…A COMPARATIVE ANALYSIS OF BANKERS' PERCEPTION ON ISLAMIC BANKING IN PAKISTAN (2011)A COMPARATIVE ANALYSIS OF BAN…An Instrument for Measuring the Critical Factors of Quality Management (1989)A framework for quality management research and an associated measurement instrument (1994)Decision making with the analytic hierarchy process (2008)A Platform-Based OEM-Supplier Collaboration Ecosystem Development (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer value: The next source for competitive advantage (1997)What is strategy (2000)A New Model of Continuous Improvement in Total Quality Management from an Islamic Perspective (2019)GAMIFICATION AS A NEW TREND IN THE CO-CREATION PROCESS (2021)Building Organizational Commitment: The Socialization of Managers in Work Organizations (1974)Employee and customer perceptions of service in banks: Replication and extension. (1985)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)BANKER’S PERCEPTION ON GREEN BANKING-AN EMPIRICAL STUDY ON ISLAMIC BANKS IN BANGLADESH (2015)An Empirical Study in Nepalese Commercial Bank’s Performances on Green Banking: An Analysis From the Perspective of Bankers (2021)Bank employees’ perception of Islamic finance in a non-Islamic developing country: the case of Cameroon (2023)Organization and environment (1967)Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Clarifying the Entrepreneurial Orientation Construct and Linking It To Performance (1996)Conceptualizing Corporate Entrepreneurship Capability and Its Linkages Towards Firm Performance (2019)Determinants of entrepreneurial behaviour in the public sector in Tanzania: a case of water services provision (2021)Out of the Crisis (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A three-component conceptualization of organizational commitment (1991)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)A systematic review of library service quality studies: Models, dimensions, research populations and methods (2023)Service Quality (1994)An instrument for measuring TQM implementation for Chinese manufacturing companies (2000)An analysis of the relationship between TQM implementation and organizational performance (2006)Prosedur Penelitian Suatu Pendekatan Praktik (2006)Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif dan R&D (2013)METODE PENELITIAN Kuantitatif, Kualitatif dan R&D (2014)The Role of Promotion and Service Quality in Increasing Consumer Satisfaction and Loyalty in Pawnshops (2021)From Marketing Mix to Relationship Marketing (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)How to Sustain the Customer Experience: (2007)
this work references cited by second hop

References

  • 1987Moments of Truth614 cited

Cited by

  • 2016Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach37 cited
  • 2012A Study on Total Quality Management in Higher Education Industry in Malaysia22 cited
  • 2011A COMPARATIVE ANALYSIS OF BANKERS' PERCEPTION ON ISLAMIC BANKING IN PAKISTAN15 cited
  • 2014Introducing a new continuous improvement framework for increased organisational return on investment12 cited
  • 2017Key Enablers of Effective Implementation of TQM in Royal Jet Airways12 cited
  • 2014Product recall: supply chain quality issue?12 cited
  • 2014Designing a Conceptual Framework for Organizational Entrepreneurship in the Public Sector in Iran8 cited
  • 2020Efforts to Increase Retail Customer Satisfaction8 cited

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