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Quality management in retailing through 'service-product design'
16 references·0 citing·40 second hop
Quality management in retailing through 'service-product design' (1997)Quality management in retailing through '…Service Management and Marketing (2011)Service Management and Market…Delivering Quality Service (1990)Delivering Quality ServiceThe PIMS principles: Linking strategy to performance (1989)The PIMS principles: Linking …Juran on Leadership For Quality (1989)Juran on Leadership For Quali…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…What is total quality control the japanese way (1985)What is total quality control…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…The diffusion of innovations (1983)The diffusion of innovationsQuality, productivity, and competitive position (1982)Quality, productivity, and co…Out of the Crisis (1982)Out of the CrisisConsumer behavior and marketing action (1981)Consumer behavior and marketi…Communication of Innovations: A Cross-Cultural Approach. (1974)Communication of Innovations:…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Characteristics of Organizational Environments and Perceived Environmental Uncertainty (1972)Characteristics of Organizati…The Division of Labor is Limited by the Extent of the Market (1951)The Division of Labor is Limi…Theory of the Location of Industries (1931)The Logic of Scientific Discovery. (1959)Diffusion of Innovations (1963)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)Strategies for Theorizing from Process Data (1999)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Nature of the Firm (1937)A Historical Comparison of Resource-Based Theory and Five Schools of Thought Within Industrial Organization Economics: Do We Have a New Theory of the Firm? (1991)Business Model Design: An Activity System Perspective (2009)Value creation in innovation ecosystems: how the structure of technological interdependence affects firm performance in new technology generations (2009)Risk, Uncertainty and Profit (1921)Organization and Environment: Managing Differentiation and Integration. (1968)Organizational Information Requirements, Media Richness and Structural Design (1986)Knowledge Management: An Organizational Capabilities Perspective (2001)The Authoritarian Personality (2001)Organizing and the Process of Sensemaking (2005)Total quality management as competitive advantage: A review and empirical study (1995)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The Correlates of Entrepreneurship in Three Types of Firms (1983)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)Why we buy what we buy: A theory of consumption values (1991)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Innovation, organizational capabilities, and the born-global firm (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1982Out of the Crisis7,297 cited
  • 1983The diffusion of innovations6,232 cited
  • 1972Characteristics of Organizational Environments and Perceived Environmental Uncertainty3,662 cited
  • 1974Communication of Innovations: A Cross-Cultural Approach.2,798 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1985What is total quality control the japanese way1,816 cited
  • 1951The Division of Labor is Limited by the Extent of the Market1,633 cited
  • 2011Service Management and Marketing1,414 cited
  • 1981Consumer behavior and marketing action1,397 cited
  • 1989Juran on Leadership For Quality1,393 cited
  • 1990Delivering Quality Service1,326 cited
  • 1989The PIMS principles: Linking strategy to performance1,302 cited
  • 1984Designing services that deliver1,272 cited

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