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Customer‐focused benchmarking for facilities management

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References

1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
1996Facilities Management: Theory and Practice210 cited
1996Futurecare : new directions in planning health and care environments12 cited

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2009

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Audit assessment of the facilities maintenance management in a public hospital in Malaysia

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2009National standards of customer satisfaction in facilities management32 cited

2020Imposter Syndrome and Gender Stereotypes: Female Facility Managers’ Work Outcomes and Job Situations24 cited

2005Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia23 cited

2006Alternative models for the management of FM services21 cited

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