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Designing flexible service systems: application to machine tools
16 references·0 citing·40 second hop
Designing flexible service systems: application to machine tools (2014)Designing flexible service systems: appli…Industrial Product-Service Systems—IPS 2 (2010)Industrial Product-Service Sy…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Life cycle oriented design of technical Product-Service Systems (2006)Life cycle oriented design of…The Delphi method as a research tool: an example, design considerations and applications (2004)The Delphi method as a resear…A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize (2003)A strategic design approach t…The service concept: the missing link in service design research? (2002)The service concept: the miss…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…The Delphi Method? (1997)The Delphi Method?Key Concepts for New Service Development (1996)Key Concepts for New Service …The Voice of the Customer (1993)The Voice of the CustomerService Positioning through Structural Change (1987)Service Positioning through S…Designing services that deliver (1984)Designing services that deliv…The Delphi Method: Techniques and Applications (1976)The Delphi Method: Techniques…the delphi method: techniques and applications (1975)the delphi method: techniques…An Experimental Application of the DELPHI Method to the Use of Experts (1963)Current validity of the Delphi method in social sciences (2005)Mail and internet surveys : the tailored design method (2007)Future-oriented higher education: Which key competencies should be fostered through university teaching and learning? (2011)Key competencies in sustainability in higher education—toward an agreed-upon reference framework (2020)The Service Economy (1968)Eco-efficiency: the business link to sustainable development (1998)Eco‐Efficiency: The Business Link to Sustainable Development (2000)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Towards a more Circular Economy: Proposing a framework linking sustainable public procurement and sustainable business models (2016)Circular business models: A review (2020)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)Discrete Choice Analysis: Theory and Application to Travel Demand (1987)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Research guidelines for the Delphi survey technique (2000)Consensus measurement in Delphi studies (2012)Delphi methodology in healthcare research: How to decide its appropriateness (2021)The External Control of Organizations. (1978)The Delphi technique as a forecasting tool: issues and analysis (1999)The Delphi technique: myths and realities (2003)Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization (2006)
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References

  • 1975the delphi method: techniques and applications5,236 cited
  • 2004The Delphi method as a research tool: an example, design considerations and applications4,875 cited
  • 1976The Delphi Method: Techniques and Applications2,245 cited
  • 2002Clarifying the concept of product–service system2,174 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1993The Voice of the Customer1,969 cited
  • 1997The Delphi Method?1,388 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 1984Designing services that deliver1,272 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2010Industrial Product-Service Systems—IPS 2993 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 2003A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize764 cited
  • 2006

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Life cycle oriented design of technical Product-Service Systems
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