Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A study of the impacts of website quality on customer relationship performance

16 references·16 citing·41 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
1999Whence Consumer Loyalty?7,319 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
2000Marketing management: analysis. planning. implementation and control6,649 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
2010Satisfaction: a behavioral perspective on the consumer

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

6,042 cited

2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited

Cited by

2020Customer engagement behaviour on social commerce platforms: An empirical study227 cited
2018Trust and commitment within a virtual brand community: The mediating role of brand relationship quality182 cited
2018Examining the role of two aspects of eWOM in online repurchase intention: An integrated trust–loyalty perspective134 cited
2018Social value and online social shopping intention: the moderating role of experience127 cited
2014A HYBRID BANKING WEBSITES QUALITY EVALUATION MODEL USING AHP AND COPRAS-G: A TURKEY CASE99 cited
2017Literature review on service quality in hospitality and tourism (1984-2014)98 cited
2017An integral model of e-loyalty from the consumer's perspective90 cited
2014Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust76 cited
2017Economic and Social Satisfaction of Buyers on Consumer-to-Consumer Platforms: The Role of Relational Capital71 cited
2016How social shopping retains customers? Capturing the essence of website quality and relationship quality70 cited
2011The effect of channel quality inconsistency on the association between e‐service quality and customer relationships68 cited
2017Ladders to m-commerce resistance: A qualitative means-end approach66 cited
2012The impacts of e-service quality on customer behaviour in multi-channel e-services66 cited
2023Factors influencing consumers’ repurchase behavior on fresh food e-commerce platforms: An empirical study62 cited
2014Hospital Website Rankings in the United States: Expanding Benchmarks and Standards for Effective Consumer Engagement56 cited
2020Intellectual capital and knowledge generation: an empirical study from Colombian public universities53 cited